Technical Support Representative jobs in Winston Salem, NC

Recently Added Technical Support Representative jobs

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Student Care Representative-Admissions, Records and Student Care
  • Forsyth Technical Community College
  • Salem, NC FULL_TIME
  • The Student Care Representative will provide general customer service at Information Center locations across the College including face to face or a call center environment. The duties of the role include but are not limited to assisting all current and prospective students (CU and CE), whether in person or by phone, utilizing various communication tools and resources. Welcoming visitors by assisting them in locating their campus destinations and work with colleagues across the college to develop and maintain information vital to helping all internal and external students/customers.
    Minimum Qualifications
    • Two years of related experience or training in customer service; or equivalent combination of education and experience.
    • Demonstrated computer skills.
    • Demonstrated ability to perform assigned tasks readily, adhere to prescribed routines, and follow oral and written instructions.
    • Recognition of the purpose and services provided by the college
    Preferred Qualifications
    • Associates degree. Note: Degrees and hours must be from a college accredited by a
    United States Department of Education accepted accrediting agency such as SACSCOC.
    • Previous experience with Datatel, OnBase, Ellucian or other enrollment services software is preferred.
    • Proficiency in English and Spanish.
    Essential Duties
    • Provide excellent customer service by answer incoming calls to the College
    switchboard, assist callers in reaching the appropriate departmental areas while also directing visitors and students to their destinations.
    • Distribute, track, and collect loaner keys to employees and presenters for special events; notifying appropriate College personnel for keys that have not been returned in a timely fashion.
    • Maintain familiarity with all activities, functions, and special events at the college.
    • Effectively represent the College as a business professional to visitors and employees
    • Coordinate information disseminated by the Information Center, including but not limited to course information and requirements, regular programs along with other services provided by the College.
    • Assist Campus Police by maintaining awareness of all visitors, students, and
    • employees entering and leaving the buildings; serve as a backup point-of-contact for the handling of campus emergencies.
    • Assist students in utilizing the technology and tools available to locate information regarding applying to the college, registering for CE classes, class schedules, advisors, unofficial transcripts, and current instructor information.
    • Utilize existing campus directory systems for providing information to clients; update or notify appropriate areas when information is incorrect and needs to be updated; regularly work with other areas of the College to establish and develop informational items that can be distributed by the Information and Call Centers.
    • Secure lost and found items for the college campus; work with appropriate personnel to return items to their rightful owner.
    • Distribute various items, by request, that are entrusted to the Information Center to be picked up by students, employees, or visitors (i.e. keys, books, assignments, special deliveries, and packages, etc.)
    • Maintain and oversee the usage of courtesy phones located near each Information Center as a service to visitors of the College.
    • Serve on college-wide committees as requested by supervisors.
    • Perform some administrative functions (i.e., filing, sorting, collating, replenishing materials); assist with developing and maintaining a campus-wide knowledge base to help respond to client inquiries; collaborate with the ITS Support Center to expand and enhance services.
    • May assist the lead or supervisor to provide input on the hiring of appropriate personnel, processes for the department and guide the daily operations of the Information and Call Centers.
    • Perform other duties and assume other responsibilities as directed by the Director and/or Executive Director of Admissions, Records and Student Care.
    Physical Demands
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • The employee will need to regularly operate and use computers, phones and other electronic equipment.
    • The employee will frequently communicate and must be able to exchange accurate information with others.
    • The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools.
    • The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
    • The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
    • Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

    Workplace Environment:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Encounters low to moderate noise levels in the work environment.
    Posting Detail Information

    Open Date
    04/16/2024

    Close Date
    04/30/2024

    Open Until Filled
    No

    Special Instructions to Applicants
    If you have questions please call HR at 336-734-7302. AA/EOE.
  • Just Posted
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Manager, Operations Technical Support
  • The Clearing House
  • Salem, NC FULL_TIME
  • Position summary: Candidate will focus on the management responsibilities for the Operations Technical Support Team. Primary responsibilities will be managing resources related to daily support, tasks...
  • 1 Month Ago
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Inside Sales Representative (Support)
  • Netceed
  • Salem, NC FULL_TIME
  • Job Profile:The Inside Sales Representative is responsible for sales generation, customer support, and account management. Leads, inquiries, and subsequent revenue will be attained by phone, on the we...
  • 10 Days Ago
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C
Direct Support Professional - Community Engagement
  • Community Connection Support Services
  • Galax, VA FULL_TIME,PART_TIME
  • JOB POSITION DESCRIPTION Position Title: Community Engagement/Day Support Direct Support Professional Reports To: Program Manager/Director of Services Objective of Position: To carry out services and ...
  • 1 Month Ago
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RN Case Manager
  • Healthcare Support
  • Salem, NC FULL_TIME
  • RN Case Manager HealthCare Support is actively seeking a RN Case Manager for a 13-week contract located in Winston-Salem, North Carolina. Benefits of this RN Case Manager with HealthCare Support: Imme...
  • 13 Days Ago
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F
Instructor, Art Appreciation
  • Forsyth Technical Community College
  • Salem, NC FULL_TIME
  • The Part-time Instructor, Humanities, Communication and Fine Arts, Art Appreciation courses to students online and/or a seated section. Minimum Qualifications **Note: Degrees and hours must be from a ...
  • 9 Days Ago
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0 Technical Support Representative jobs found in Winston Salem, NC area

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Manager, Operations Technical Support
  • Revolution Technologies
  • Winston Salem, NC
  • Manager, Operations Technical Support - Hybrid - Winston Salem, NC The employee in this position will report to the offi...
  • 4/18/2024 12:00:00 AM
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Tier I PC Technical Support Specialist (Hybrid)
  • Tangeroutletcanada
  • Greensboro, NC
  • ** Tier I PC Technical Support Specialist (Hybrid)** **Job Category****:** Information Technologies **Requisition Number...
  • 4/17/2024 12:00:00 AM
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QA Supervisor
  • Hiring Now!
  • Greensboro, NC
  • Description:Our client is seeking a 1st shift Quality Assurance Supervisor at their food manufacturing plant located in ...
  • 4/17/2024 12:00:00 AM
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Manager, Operations Technical Support
  • Revolution Technologies
  • Winston-Salem, NC
  • Manager, Operations Technical Support - Hybrid - Winston Salem, NC The employee in this position will report to the offi...
  • 4/16/2024 12:00:00 AM
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Part -Time Tier 1 PC Technical Support Specialist
  • Tangeroutletcanada
  • Greensboro, NC
  • ** Part -Time Tier 1 PC Technical Support Specialist** **Job Category****:** Information Technologies **Requisition Numb...
  • 4/16/2024 12:00:00 AM
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S
Desktop Support Specialist
  • Solugenix
  • High Point, NC
  • Job Description Job Description Desktop Support Specialist - $24/hr High Point, NC (Onsite) Contract to hire Job ID 2024...
  • 4/15/2024 12:00:00 AM
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TECHNICAL SUPPORT SPECIALIST
  • GEL Engineering, LLC
  • Greensboro, NC
  • ** The GEL Group, Inc.** ** TECHNICAL SUPPORT SPECIALIST** Greensboro, NC 27406 **Technical Support Specialist** GEL Sol...
  • 4/14/2024 12:00:00 AM
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Tier 1 PC Technical Support Specialist
  • Tangeroutletcanada
  • Greensboro, NC
  • ** Tier 1 PC Technical Support Specialist** **Job Category****:** Information Technologies **Requisition Number****:** P...
  • 4/14/2024 12:00:00 AM
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About Winston Salem, North Carolina

Winston-Salem is a city in and the county seat of Forsyth County, North Carolina, United States. With a 2019 estimated population of 251,907 it is the second largest municipality in the Piedmont Triad region, the fifth most populous city in North Carolina, and the eighty-ninth most populous city in the United States. With a metropolitan population of 676,673 it is the fourth largest metropolitan area in North Carolina and is expected to keep that fourth spot for many more years. Winston-Salem is home to the tallest office building in the region, 100 North Main Street, formerly the Wachovia Bui...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$40,552 to $52,113
Winston Salem, North Carolina area prices
were up 1.5% from a year ago
View detail

What does a Technical Support Representative do?

Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023