Technical Support Representative jobs in Yakima, WA

Recently Added Technical Support Representative jobs

Z
Technical Support Representative
  • Ziply Fiber
  • Ephrata, WA FULL_TIME
  • Position Title: Technical Support Representative

    $15.75 to $19.00 hourly DOE
    Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

    Company Background:
    Everyone deserves the best internet possible and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products and phone service as well.

    Job Summary:
    The Technical Support Representative is responsible for quick and efficient resolution to service-related issues. Using Knowledge and expertise, we help maintain strong customer relationships and keep them satisfied with their service.

    Essential Duties and Responsibilities:
    The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed:
    • Interact with customers using the phone, email, or chat to answer their questions and concerns.
    • Help customers identify what they are experiencing and work independently with them to help resolve their issues.
    • Identify and efficiently document issues using call logs, tickets, and work orders.
    • Assist de-escalating agitated customers and resolve their frustrations.
    • Respond to requests for technical assistance.
    • Identify issues and when appropriate escalate those to the corresponding department.
    • Performs other duties as required to support the business and evolving organization.

    Qualifications:
    • High school diploma or GED certificate.
    • CompTIA A (preferred).
    • Experience working with computers.
    • Customer service experience, preferably in a call center.
    • Experience required with Windows and Linux desktop operating systems.
    • Understanding of relationship between subscriber units, access points, power over ethernet, switches, and routers connecting subscriber to network.
    • Basic network skills and experience including TCP/IP, DHCP, DNS.
    • Working Knowledge of residential gateways and wireless subscriber technologies.
    • THIS ROLE IS HYBRID-REMOTE ​

    Knowledge, Skills and Abilities:
    • Ability to think logically.
    • Excellent customer service abilities and mindset.
    • Strong oral and written communication skills.
    • Ability to communicate technical concepts to non-technical customers.
    • Ability to learn quickly, understand and adapt to new systems and skills.
    • Excellent problem solving and troubleshooting skills.
    • Excellent multi-tasking abilities.
    • Familiar with computers, mobile devices, and technology.
    • Must be punctual and dependable.
    • Must be able to work independently.
    • Bilingual preferred.

    Work Authorization:
    Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

    Physical Requirements:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work Environment and Additional Information:
    Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

    At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

    Diverse Workforce / EEO:
    Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

    Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

    Ziply Fiber is a drug free workplace.

  • 14 Days Ago
Apply this Job
L
Technical Support Representative
  • LocalTel Communications
  • East Wenatchee, WA FULL_TIME
  • LocalTel Communications is looking for energetic, friendly and motivated people to join our Technical Support Department. Ideal applicants will have outstanding customer service and communications ski...
  • 22 Days Ago
Apply this Job
P
Financial Aid Specialist
  • Perry Technical Institute
  • Yakima, WA FULL_TIME
  • FINANCIAL AID SPECIALIST This is a year-round position with full-time administrative appointment in the Financial Aid Department. This position will report to the Director of Financial Aid. Under the ...
  • 23 Days Ago
Apply this Job
P
Benefits Specialist
  • Perry Technical Institute
  • Yakima, WA FULL_TIME
  • BENEFITS SPECIALIST This is a year-round position with full-time administrative appointment in the Human Resources department. This position will report to Director of Human Resources. The Benefits Sp...
  • 24 Days Ago
Apply this Job
P
Instructor - Electrical Technology Program
  • Perry Technical Institute
  • Yakima, WA FULL_TIME
  • INSTRUCTOR ELECTRICAL TECHNOLOGY PROGRAM This is a full-time, year-round teaching appointment in the Electrical Technology program. This position will report to the Electrical Technology Department He...
  • 25 Days Ago
Apply this Job
P
Student Success Specialist
  • Perry Technical Institute
  • Yakima, WA FULL_TIME
  • STUDENT SUCCESS SPECIALIST Under the direction of the Student Success Coordinator, the Student Success Specialist is responsible for supporting the Student Success Coordinator in providing students wi...
  • 26 Days Ago
Apply this Job
View All Technical Support Representative Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Technical Support Representative jobs found in Yakima, WA area

P
Diesel Truck Technician
  • Pape' Kenworth
  • Yakima, WA
  • PAPE’ KENWORTH – YAKIMA, WA DIESEL TRUCK TECHNICIAN: Do you love working on equipment and turning wrenches? Are you look...
  • 4/20/2024 12:00:00 AM
Apply this job
S
Administrative Assistant 3: Yakima-Hybrid/OCDL
  • State of Washington
  • Yakima, WA
  • This job listing is being extended until 04/09/2024 to allow for additional applicants. If you already submitted an appl...
  • 4/19/2024 12:00:00 AM
Apply this job
H
Travel Echo Technologist - $2,498 per week
  • Hiring Now!
  • Yakima, WA
  • Focus Staff is seeking a travel Echo Technologist for a travel job in Yakima, Washington. Job Description & Requirements...
  • 4/19/2024 12:00:00 AM
Apply this job
W
PT Member Support Specialist - Work From Home>
  • Wellth
  • Yakima, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 4/19/2024 12:00:00 AM
Apply this job
K
FT Customer Service Agent - Work From Home>
  • Koala Health
  • Yakima, WA
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $18 per hour / M-F 7a-3p MT - As a Customer Service Agent you'll:...
  • 4/18/2024 12:00:00 AM
Apply this job
H
Travel Echo Technologist - $2,529 per week
  • Hiring Now!
  • Yakima, WA
  • Focus Staff is seeking a travel Echo Technologist for a travel job in Yakima, Washington. Job Description & Requirements...
  • 4/18/2024 12:00:00 AM
Apply this job
H
Travel Echo Technologist - $2,859 per week
  • Hiring Now!
  • Yakima, WA
  • American Traveler is seeking a travel Echo Technologist for a travel job in Yakima, Washington. Job Description & Requir...
  • 4/18/2024 12:00:00 AM
Apply this job
C
Information Systems Auditor
  • Confederated Tribes and Bands of the Yakama Nation
  • Toppenish, WA
  • Announcement # 2024-096 Issue Date: 04-02-24 Closing Date: 04-22-24 Information Systems Auditor Gaming Commission Depart...
  • 4/17/2024 12:00:00 AM
Apply this job
View All Technical Support Representative Jobs

About Yakima, Washington

Yakima (/ˈjækɪmɑː/ or /ˈjækɪmə/) is a city in and the county seat of Yakima County, Washington, and the state's eleventh-largest city by population. As of the 2010 census, the city had a total population of 91,067 and a metropolitan population of 243,231. The unincorporated suburban areas of West Valley and Terrace Heights are considered a part of greater Yakima. Yakima is about 60 miles (100 kilometers) southeast of Mount Rainier in Washington. It is situated in the Yakima Valley, a productive agricultural region noted for apple, wine and hop production. As of 2011, the Yakima Valley produc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$43,661 to $56,108
Yakima, Washington area prices
were up 2.9% from a year ago
View detail

What does a Technical Support Representative do?

Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023