Technical Support Supervisor jobs in Akron, OH

• The Fulfillment Supervisor is responsible for planning, implementing and managing our shipping and distribution strategy
• Your main duty will be to ensure secure, accurate, timely and productive shipping processes
• Keeping shipping operations within budget without compromising speed or efficiency
• Creating and implementing shipping policies and procedures
• Hiring, training, and supervising shipping employees
• Acting as a liaison between management and employees
• Collaborating with internal departments to optimize the flow of orders from preparation to shipment
• Documenting processes and reporting to management as required
• Prepare and present KPI reports
• Supervise and oversee shipping team members
• Motivating the team
• Time and attendance
• Incentives (peer recognition, EOM, perfect attendance, productivity)
• Disciplinary actions (coaching and corrective actions)
• Reviews
• Identify shipping issues and implement solutions in a timely manner
• Other duties as assigned

Job Requirements:

• Five years' experience in the shipping industry preferred
• Proficiency in electronic shipping software and ERP
• In-depth knowledge of logistics and shipping documentation
• Experienced with budgeting and reporting
• Knowledge of shipping industry regulations
• Advanced analytical, leadership, and problem-solving skills
• Exceptional organizational and time-management skills
• Excellent interpersonal and communication skills
• Must have a strong leadership background and be able to manage a team of 20 to 30 direct reports

IndAdv

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift

Experience:

• Management: 1 year (Preferred)
• Shipping: 1 year (Preferred)
• Shipping software/ERP: 1 year (Preferred)

Work Location: In person