Technical Support Supervisor jobs in Appleton, WI

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Technical Support Supervisor jobs

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Technician - HelpDesk and Computer Support
  • Fox Valley Technical College
  • Appleton, WI FULL_TIME
  • Technician - HelpDesk and Computer Support

    Fox Valley Technical College

    Job Category
    Regular Support Staff
    FVTC Worksite
    Appleton Main Campus
    Hourly Rate
    $25.76
    Hours Per Week
    40

    Job Description Summary
    This position provides first and second-level technology support for all incoming college requests from students, staff, and community members worldwide who access college resources. Technicians use comprehensive troubleshooting skills as well as superior technical knowledge to provide solutions for our customers. Technicians provide hands-on technical support to diagnose, deploy and maintain the college's personal technology hardware, desktop applications, and emerging technologies.

    Job Description
    ESSENTIAL JOB FUNCTIONS
    • Assist, log, and resolve requests from internal and external customers via phone, email, instant message, and work tickets on account access and security, escalating to other IT personnel as necessary
    • Assist, log, and resolve requests from internal and external customers via phone, email, instant message, and work tickets on the use of software applications and technical concepts, escalating to other IT personnel as necessary.
    • Troubleshoot end-user desktop issues related to Windows clients, macOS clients, Virtual desktops, mobile devices, Microsoft Office, web browsers VPN remote access, proprietary desktop applications, and other emerging technologies.
    • Deploy, configure, test, maintain, and troubleshoot end-user Windows, macOS, and mobile devices at the college.
    • Analyze, troubleshoot, and resolve hardware and software issues at the desktop and network level.
    • Gather requirements for desktop applications, work with customers on software needs, and install the software manually as needed.
    • Assist, coordinate, and implement additional support team projects and deployments (including, but not limited to: SCCM, Citrix, Cisco products, and other third-party software installs and upgrades).
    • Configure and troubleshoot server print queues, print management software, and escalate printer issues as needed.
    • Create documentation for distribution to internal and external customers.
    • Provide cross-training and documentation to desktop support team members.
    • Provide level 1 and 2 Office 365 support for mailbox triage, maintenance, and access.
    • Maintain shared data stores and related data inventory needs. Perform data restoration as requested.

    SECONDARY JOB FUNCTIONS
    • Provide backup and additional support for the Windows & Active Directory Administrators.
    • Provide backup and assistance for Media Support Team.
    • Provide staff and public use phone installation and support (Oshkosh Campus Only)
    • Provide Audio/Visual Support and Business Technology Support in a backup role as needed (Oshkosh Campus only).

    QUALIFICATIONS, TRAINING, AND EXPERIENCE
    • Associate Degree in Computer Information Systems or related field, AND
    • Three years of recent, related work experience.
    • CompTIA A or Microsoft Certification or willingness to obtain, AND
    • Demonstrated experience applying Windows configuration and security techniques, AND
    • Experience configuring and using Active Directory Group Policy Objects, AND
    • Experience using tools such as Microsoft System Center Configuration Manager or other application packaging technology, AND
    • Working knowledge of network switches and network protocols such as TCP/IP, DNS, DHCP, AND
    • Experience using Windows scripting technology such as Windows command line and PowerShell, AND
    • Advanced knowledge of Microsoft Office products, OR
    • An equivalent combination of related education, training, and experience.
    • Must hold a valid driver's license.
    • Experience configuring mobile devices preferred,
    • Experience in the use and hardware support of macOS preferred.
    • Experience adding, removing, and configuring print queues on a Windows server preferred.
    • Subject to FVTC Motor Vehicle Records Check.

    ESSENTIAL APTITUDES, SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS
    • Demonstrate ethical conduct in all aspects of the work environment.
    • Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
    • Avid interest in technology and expanding knowledge base to stay on top of industry technology trends.
    • Ability to explain and document procedures verbally and in writing.
    • Ability to identify needed action without continual direction.
    • Excellent organizational skills and ability to work under pressure.
    • Neatness in work and appearance.
    • Demonstrate a positive attitude, maturity, initiative, and integrity with a professional image contributing to the success of the college.
    • Ability to work with diverse student, staff, and community populations.
    • Work effectively in a team environment.
    • Ability to maintain confidentiality and professionalism.
    • Dependable, punctual, and committed to following through on tasks.
    • Flexibility in the work schedule is required.
    • Ability to lift 50 pounds


    Additional Information

    Starting pay: $25.76 per hour.

    Note: Internal applicants' wages will be based on the applicable compensation structure.

    FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class.

    To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Technician-HelpDesk-and-Computer-Support_JR2023-506

    Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.

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  • 1 Month Ago
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(SFTRF/006) Maintenance Supervisor
  • Staff Finders Technical
  • Ripon, WI FULL_TIME
  • The position of Maintenance Supervisor is responsible for leading and managing all maintenance roles and processes on 3rd shift in the Ripon, WI facilities. This role is responsible for executing the ...
  • 3 Days Ago
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Support Specialist - General Studies Division
  • Fox Valley Technical College
  • Appleton, WI FULL_TIME
  • Support Specialist - General Studies Division Fox Valley Technical College Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hourly Rate $22.29 Hours Per Week 40 Job Description Su...
  • 1 Month Ago
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Support Specialist - Adult Basic Education & Alternative Education
  • Fox Valley Technical College
  • Appleton, WI FULL_TIME
  • Support Specialist - Adult Basic Education & Alternative Education Fox Valley Technical College Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hourly Rate $22.29 Hours Per Week ...
  • Just Posted
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A
Technical Services Support
  • Air Wisconsin Airlines
  • Appleton, WI FULL_TIME
  • Following routine procedures or with general supervision from the Manager of Technical Support, responsible for all engineering and aircraft technical services including technical publications and wei...
  • 5 Days Ago
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Technical Support - Drives
  • Sure Controls
  • Greenville, WI FULL_TIME
  • We are growing and expanding into a second facility! We are looking to add a Technical Support - Drives to our team. The Technical support representatives are problem solvers for our customers. This i...
  • 6 Days Ago
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0 Technical Support Supervisor jobs found in Appleton, WI area

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Process Engineer
  • Blue Signal Search
  • Greenville, WI
  • Our client is a global leader in the sustainable packaging industry, with a commitment to innovation and customer servic...
  • 4/24/2024 12:00:00 AM
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Software Engineer
  • GLOBAL Recruitment Solutions LLC
  • Oshkosh, WI
  • About the job Software Engineer SOFTWARE ENGINEER: Non-supervisory engineering position within a company and exceeded by...
  • 4/24/2024 12:00:00 AM
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Intercompany Manager
  • Booking Holdings Inc.
  • Menasha, WI
  • A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader...
  • 4/24/2024 12:00:00 AM
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Director - Research and Development
  • Koch Industries
  • Neenah, WI
  • Your Job Georgia-Pacific Consumer Operations LLC is seeking a highly motivated, dedicated and experienced Director of Pr...
  • 4/24/2024 12:00:00 AM
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Warehouse Worker/Forklift Operator M-F, 8 hours, Starting Wage $21.50/hr
  • BEL
  • Little Chute, WI
  • You know our brands, The Laughing Cow, Babybel, Boursin, Kaukauna, Merkts and Price's, which elicit smiles across Americ...
  • 4/22/2024 12:00:00 AM
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Supply Attendant
  • LG-OSS LLC
  • Neenah, WI
  • Job Details Job Location G095 - Neenah, WI Education Level High School Salary Range $11.50 Hourly Travel Percentage None...
  • 4/22/2024 12:00:00 AM
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Converting Shift Supervisor
  • Mativ
  • Neenah, WI
  • Description Position Title: Shift Supervisor Location: Neenah, WI The Converting Center Shift Supervisors are responsibl...
  • 4/21/2024 12:00:00 AM
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Senior Design Engineer, PPI
  • WOW Logistics
  • Neenah, WI
  • What we do WOW Logistics® is a nationally recognized integrated supply chain solutions provider with unparalleled expert...
  • 4/20/2024 12:00:00 AM
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About Appleton, Wisconsin

Appleton is a city in Outagamie (mostly), Calumet, and Winnebago counties in the U.S. state of Wisconsin. One of the Fox Cities, it is situated on the Fox River, 30 miles (48 km) southwest of Green Bay and 100 miles (160 km) north of Milwaukee. Appleton is the county seat of Outagamie County. The population was 72,623 at the 2010 census. Of this, 60,045 were in Outagamie County, 11,088 in Calumet County, and 1,490 in Winnebago County. Appleton is the principal city of the Appleton, Wisconsin Metropolitan Statistical Area, which is included in the Appleton-Oshkosh-Neenah, Wisconsin Combined Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$65,698 to $91,479
Appleton, Wisconsin area prices
were up 1.3% from a year ago
View detail

What does a Technical Support Supervisor do?

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