Technical Support Supervisor jobs in Baltimore, MD

Introduction

PLEASE FILL OUT THE APPLICATION COMPLETELY. The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process. Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate. Do not leave any answer spaces blank; if a question does not apply, write 'N/A'. Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write 'see resume' in your work history or responses to supplemental questions. Failure to comply with these instructions may result in disqualification. Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.

GRADE

MSPAM 0005

LOCATION OF POSITION

Maryland State Police Aviation Command 3023 Strawberry Point Road� Baltimore, MD 21220

Main Purpose of Job

The MSP Aviation Support Supervisor I is engaged in the logistics, support, and technical inspection associated with the aircraft maintenance workflow. Employees in this classification are responsible for managing the daily responsibilities of MSP Aviation Maintenance Support personnel, auditing inventory levels to ensure accuracy, receiving, distributing, and controlling the inventory required for all aircraft. Work performed directly affects the operational availability of all aircraft required to fulfill the missions of the Department. Supervises subordinate employees that have major responsibilities for aircraft recordsand aircraft material. Serves as an aircraft technical inspector under the Department of State Police Aviation Command Repair Station License issued by the Federal Aviation Administration (FAA). Ensures all aircraft are maintained and serviced in accordance with timelines and conditions established by manufacturer specifications and regulations of the FAA. Performs other duties as required by the Director of Maintenance or the Commander of the Aviation Command.

POSITION DUTIES

Schedules and prioritizes daily aircraft maintenance work flow and develops daily operational aircraft schedules. Projects weekly and monthly maintenance requirements of all Command aircraft. Allocates manpower to daily maintenance assignments. Coordinates unscheduled aircraft maintenance work flow. Integrates programmed aircraft modifications and upgrades into the scheduled maintenance work flow. Ensures the timely and efficient flow of aircraft maintenance to fulfill the daily operational requirements of the Command’s rotary wing and fixed wing mission ready aircraft.

MINIMUM QUALIFICATIONS

Education:���Graduation from an accredited high school or possession of a high school equivalency certificate. Experience:�Ten years of aircraft maintenance experience. Note:�Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Aviation Machinist Mate classifications or Aviation, Maintenance Management, or Aircraft Maintenance specialty codes in the Aviation Maintenance field of work on a year-for-year basis�for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications: 1. Supervision of Aviation Maintenance Personnel� 2. AW 139 Technician Experience

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. Employees in this classification must possess a valid and current FAA Airframe�and Powerplant Mechanic Certificate. 2. Employees in this classification must possess a current FAA Inspection Authorization. 3. Employees in this classification may be assigned duties which require the operation of a motor vehicle, therefore, will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

1. Applicants for positions with the Department of Maryland State Police will be subject to a complete criminal background investigation and a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the applicant. 2. Some positions in this classification are assigned duties which will require the individual to be examined by a physician. After an offer of employment, applicants for such positions will be given a medical examination to certify the ability to perform the essential job functions.� 3. Employees in this classification are subject to call-in on a 24 hour basis, and therefore, will be required to provide the employer with a phone number where they can be reached. Working weekends and holidays is required. Employee also subject to emergency call out. This is an Emergency Essential Employee.� 4. Employees in this classification must have access to an automobile for use on official business in the event a State vehicle cannot be provided. Standard mileage allowance will be paid for use of a privately owned vehicle.� 5. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.�

SELECTION PROCESS

The selection process for this recruitment will involve a review of each application. Applicants who meet the minimum qualifications will be placed on an eligible list in the BEST, BETTER or QUALIFIED category. The list will be used by the hiring manager to select the individual to fill the vacancy. The list will be valid for one year.�

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.�

BENEFITS

STATE OF MARYLAND BENEFITS �

FURTHER INSTRUCTIONS

NOTE:�Currently, applicants are limited to uploading one file.� As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail.� The Maryland State Application Form can be found online.� Completed applications, required documentation and any required addendums may be mailed to: Maryland State Police, Aviation Command 3023 Strawberry Point Road Middle River, MD 21230 Attn: Christina Blake � Contact Information: christina.blake@maryland.gov or 410-238-5843 ����������� TTY�Users: call via Maryland Relay We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply. It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.