Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Mainly local travel in Greater Cincinnati area on a daily basis. Overnight stays may be required on short notice in other parts of the Service area
- Knowledge and expertise on HP-Indigo digital presses technology preferred- Minimum Vocational/Diploma / Associate Degree (technical field with 3 years field service experience)- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures- Provide mechanical and electrical support on-site- Electro Mechanical troubleshooting,- Customer facing communication, Internal communication- Deliver services to large enterprise, complex or corporate accounts- Use proactive monitoring procedures/tools to identify problem prevention opportunities
- Experience with support of full range of HP commercial and industrial large mass volume digital printers products
Knowledge/Skills:- Strong mechanical technical and communication kills and ability to improvise- Strong Customer relationship skills & ability to manage complex Customer problems.- Good teamwork with peers and HP personnel- Demonstrate consistent, acceptable performance- Schedule and participate in on-site account support meetings both internal and external
- extensive travel for training (6 weeks in 1st year)
Job Type: Full-time
Pay: $20.83 - $24.30 per hour
Expected hours: 40 per week
Compensation package:
Experience level:
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Ability to Relocate:
Work Location: In person
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0 Technical Support Supervisor jobs found in Battle Creek, MI area