Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Qt Technical Support team works hand-in-hand with Qt developers and is committed to ensure the success of our customers Qt projects. Qt customers are provided with exceptional support and guidance on the use of Qt APIs, functions, methods and programming techniques for all the platforms Qt runs on. With new features in Qt products and increasing customer base we are searching for highly motivated developers to complete the Qt Technical Support team.
As part of the Qt Technical Customer Success team, you will be able to follow customers at the start of their projects, providing them with initial help to ensure they are successful. Where possible, there will be a continued relationship with the customer throughout the life cycle of their project, enabling them to be even more successful with their usage of Qt.
In this role one can be at the beginning of their career but highly motivated and have some experience in software development from before. You should be passionate about great customer service and always interested in making customers achieve their goals.
Your work at Qt
You
Additional technical qualifications will be an advantage:
Be yourself at Qt
At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have unique product, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.
About Qt
Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.
Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs almost 700 people globally. To learn more, visit www.qt.io/.
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