Technical Support Supervisor jobs in Birmingham, AL

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

T
Director, Technical Customer Support
  • Therapy Brands
  • Birmingham, AL FULL_TIME
  • Company Description

    Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

    Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

    For more information, explore our solutions at therapybrands.com

    Job Description

    We are looking for a talented and experienced Director, Technical Customer Support to lead the US based Support team. In this role, you are expected to oversee the activities related to the US based Customer Support team, mentor, lead and staff this growing group of accomplished engineers. Collaborate with other Support teams, Product managers, R&D teams, Sales and Marketing.

    As a Director, Technical Customer Support in Therapy Brands you will:

    • Lead, staff and grow Therapy Brands’s Technical Support team that is part of product teams and located in the US
    • Manage day to day Tier-3 technical product support operations and provide support and direction to the Technical Support teams.
    • Provide leadership through coaching, feedback, development goals, and performance management.
    • Take data driven approach to drive clarity in multiple teams by clearly and concisely reporting customer issues and the progress.
    • Mentor team leaders and team members with regards to the customer journey and driving customer happiness.
    • Define and implement methods, procedures, tools, and policies to ensure that high-quality service is delivered to customers.
    • Ensure high level of technical knowledge is maintained within the technical support teams.
    • Establish and manage communication channels within technology teams and among other departments( T1/T2 customer care/success and product mgmt), — being the liaison to CTO and technology leaders to provide updates to the Senior Management Team.
    • Need a strong ability to prioritize and multi-task in a collaborative, fast-paced environment.

    Qualifications

    • Excellent management and leadership and able to gain the respect of a high performing support group.
    • 5 years of experience with 2nd/3rd level technical support for software products.
    • At least 4 years in directly managing a technical support team and managing managers - hiring, performance issues, team motivation, attrition management, mentoring, career progressions, etc.
    • Experience with supporting products with impact on business/productivity.
    • Experience with supporting enterprise customers.
    • Experience with supporting SMB SaaS products/customers.
    • Experience with SAL driven 24x7 support operations.
    • Excellent analytical and problem-solving skills.
    • Customer orientation and excellent interpersonal skills.
    • Excellent English verbal and written communication skills.
    • To be on call 24x7 (on occasion).
    • To work weekends and holidays (on occasion).

    Additional Information

    While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. 

    The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! 

    All your information will be kept confidential according to EEO guidelines.

    At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

    We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

    ​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

    Therapy Brands is an equal opportunity employer. 

  • 21 Days Ago

S
Testing Specialist – Technical Training Support
  • Southern Company
  • Birmingham, AL FULL_TIME
  • Testing Specialist – Technical Training Support SCS Technical Training Support WORK LOCATION & SCHEDULE Location: This position will be located at The Energy Center in Birmingham, AL Relocation: No re...
  • 3 Days Ago

T
Customer Technical Support Specialist - Remote
  • Tandem Diabetes Care
  • Birmingham, AL FULL_TIME
  • Compensation ranges from $18.50 - $21.50/hr depending on location and shift. GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their h...
  • 1 Month Ago

A
Machine Shop Manager
  • Advantage Technical
  • Birmingham, AL FULL_TIME
  • Machine Shop Manager Location: Birmingham, AL Direct Hire Responsibilities Manage project workflow and schedule to complete projects on time. Manage workflow process and responsible for quality contro...
  • 3 Days Ago

A
Manufacturing Engineer
  • Advantage Technical
  • Anniston, AL FULL_TIME
  • Title: Manufacturing Engineer Location: Anniston Army Depot Industry: Military Vehicle Pay/Duration: 25.00 per hour contract to hire Required Skills: Blueprints / GD&T / BS Degree in Engineering / Mea...
  • 5 Days Ago

H
Travel Nurse RN - Med Surg - $1,914 per week
  • Healthcare Support
  • Birmingham, AL FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Birmingham, Alabama.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: 04/09/2024Duration: ...
  • 19 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Technical Support Supervisor jobs found in Birmingham, AL area

S
Supervisor, Residential Market Development
  • SPECTRUM
  • Birmingham, AL
  • JOB SUMMARY Supervise the daily operations of a geographically assigned sales team that sells to our residential custome...
  • 3/28/2024 12:00:00 AM

I
Case Processor (Office Automation) (12 Month Roster) - Amended
  • Internal Revenue Service
  • Birmingham, AL
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/28/2024 12:00:00 AM

K
Weld Technician
  • Kamtek, Inc.
  • Birmingham, AL
  • Job Description Job Description PURPOSE OF POSITION: Assembly Maintenance Weld Technician will provide technical welding...
  • 3/27/2024 12:00:00 AM

K
Millwright Journeyman
  • Kamtek, Inc.
  • Birmingham, AL
  • Job Description Job Description PURPOSE OF POSITION: Assembly Maintenance Millwright will provide technical adhesive / v...
  • 3/27/2024 12:00:00 AM

I
Project Manager (Business Systems Planning Project Manager) 12-Month Roster AMENDED
  • Internal Revenue Service
  • Birmingham, AL
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 3/26/2024 12:00:00 AM

A
Regional VP of Clinical Operations for AL, AR
  • Affinity Hospice
  • Birmingham, AL
  • Overview: The Regional Vice President of Clinical Operations is responsible for the overall direction of hospice clinica...
  • 3/26/2024 12:00:00 AM

R
Warehouse Storeroom Attendant
  • Ryder
  • Birmingham, AL
  • Position Description: Ryder is immediately hiring a Permanent Full Time Storeroom Attendant / Forklift Operator in Birmi...
  • 3/25/2024 12:00:00 AM

A
Alarm Technician
  • AllStates Consulting Services
  • Birmingham, AL
  • Allstates Consulting Services is looking for Fire Alarm Technicians in the Birmingham, AL area. You must be okay with ni...
  • 3/24/2024 12:00:00 AM

Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is a city located in the north central region of the U.S. state of Alabama. With an estimated 2017 population of 210,710, it is the most populous city in Alabama. Birmingham is the seat of Jefferson County, Alabama's most populous and fifth largest county. As of 2017, the Birmingham-Hoover Metropolitan Statistical Area had a population of 1,149,807, making it the most populous in Alabama and 49th-most populous in the United States. Birmingham serves as an important regional hub and is associated with the Deep South, Piedmont, and Appalachian regions ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,820 to $88,866
Birmingham, Alabama area prices
were up 1.3% from a year ago

Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020