Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT and cyber security services for small and medium sized businesses in New England. TSI has a current offering of remote support, field support, managed and security services as well as project management for our clients.
IT Security Engineer will be a key member/manager of the security team for an MSP/MSSP. Candidates will have a comprehensive skill set in network security operations, cyber security tools, intrusion detection, and secured networks. Applicants will work closely with VP of Technology and clients to improve customers security posture as well as assist clients in achieving compliance.
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0 Technical Support Supervisor jobs found in Brockton, MA area