Technical Support Supervisor jobs in Canton, OH

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Technical Support Supervisor jobs

A
LDAR Site Supervisor
  • Alliance Technical Group
  • Canton, OH FULL_TIME
  • Description

    GREAT OPPORTUNITY for an Experienced Level Monitoring Technician in a rapidly growing industry. The Leak Detection and Repair (LDAR) Technician position is an opportunity to join a growing company while developing your own career with amenities such as, great pay, monthly bonuses, 401K match, upward mobility, PTO and great benefits that kick in the following month you start. We are looking to start this position at $55,000/yr.

    This job manages the operations of a project site's LDAR program, including prioritizing and addressing work assignments, providing leadership, direction and guidance to direct reports, addressing personnel and staffing issues, preparing and distributing operational and regulatory reports, and ensuring the completion of all required by Federal, State and/or local fugitive air emission regulations. Must possess an understanding of AEM's Standard Operating Procedures, Health & Safety Mgmt System and ensure project operations are consistently adhering to these procedures. This role meets with the project site's LDAR reps to ensure results are achieved, work efforts are aligned with the needs of the program and resources are adequately deployed to ensure compliance with applicable regulations.

    At Alliance, we are committed to fostering a workplace and community that embraces diversity, equity, and inclusion as core values. We believe that a diverse and inclusive environment not only enriches our organization, but also strengthens our ability to innovate, collaborate, and succeed.

    RESPONSIBILITIES AND DUTIES:
    • Must possess a deep understanding of AEM's Standard Operating Procedures (SOP), Health & Safety Management System and ensure project operations are consistently adhering to these procedures.
    • As the site safety ambassador you will be expected to ensure all work is conducted in a safe and healthy manner, ensure the weekly safety meeting are managed, attend client safety meetings as required and uphold the AEM safety policies and described in the SOP. Oversee the work, progress and productivity of AEM personnel assigned to the site or project.
    • Generate Inspection Progress Reports and distribute as per site-specific distribution lists.
    • Perform daily, weekly, monthly and quarterly QA/QC activities in accordance with AEM's SOP.
    • Oversee the integrity, accuracy and security of all data maintained by the project's LDAR data management system which includes the information contained on all reports issued to AEM and project site personnel.
    • Use LDAR data management system to ensure compliance with all inventorying, monitoring, repair and reinspection requirements as dictated by applicable regulations.
    • Generate and maintain required reports for customer to measure productivity and ensure schedules are being met.
    • Ensure operational and quality compliance issues are rectified immediately.
    • Participate in new hire recruiting and interviewing. Lead new hire on-boarding which includes conducting and/or overseeing new hire initial training.
    • Ensure the accuracy and quality of the precision calibration procedures executed for monitoring instruments per EPA Method 21.
    • Maintain inventory of all company equipment, ensure preventative maintenance steps are implemented and address damaged equipment needing repair.
    • Maintain inventory of all on-site material/supplies and purchase/order new supplies as needed.


    QUALIFICATIONS:
    • Must have strong interpersonal (written and verbal), communications skills.
    • Highly proficient in various types of LDAR data management programs along with the ability to effectively use basic software programs such as Microsoft Word and Excel, Outlook, Track timekeeping, and other miscellaneous enterprise management systems.
    • Strong leadership skills to effectively lead a team comprised of multiple levels of competencies. Able to provide coaching and mentoring where needed to help others to achieve success.
    • Ability to balance and achieve positive results in the areas of safety, quality, productivity, cost management, and team member deployment.
    • Able to cost-effectively manage and track site expenditures and resource management. Ensure timely completions of all inspections to maintain regulatory compliance and delivering set revenue expectations.
    • Ability to properly investigate potential compliance issues and determine root cause of problems before elevating the issue to customer or Regional Manager.
    • Ability to review, decipher and accurately apply LDAR compliance regulations issued by local, State and Federal agencies.
    • Ability to read and decipher Piping and Instrumentation Diagrams (P&IDs). Ability to distinguish and understand the mechanical operations of various types of process valves.
    • Knowledge of refining process equipment (i.e., exchanger, vessel, pump, compressor, etc.) and how they operate.


    PHYSICAL REQUIREMENTS:
    • Outdoor work in petroleum refinery or chemical processing facility walking and standing for prolonged periods of time.
    • Adverse weather conditions (extreme hot/cold and inclement weather.)
    • May be required to carry a testing device, data logger, hand tools and miscellaneous equipment that weigh about 15-20 lbs. The testing devices are carried in a backpack. Other tools and equipment are carried on a tool belt or in pockets.
    • The work involves ascending stairs, climbing vertical ladders, and working from elevated heights (sometimes with personal fall protection equipment) while wearing equipment described above.
    • All outdoor work is performed wearing personal protective equipment (PPE), which includes a hardhat, fire retardant coveralls, safety glasses, hearing protection, safety boots and when required, a 5- point safety harness.


    LEADERSHIP COMPETENCIES:
    • Leading through Vision and Values - keeps the organization's vision and values at the forefront of decision making and actions. Models company values during both good and bad times.
    • Customer Focus - skilled at establishing and maintaining effective customer relationships, gains customers' trust and respect. Ensure that customer perspective is a driving force behind business decisions and activities.
    • Impact/Leadership disposition - creates a good first impression, commands attention and respect, and displays confidence.
    • Communication skills - can communicate clearly and professionally in writing, verbally, and in presentation settings.
    • Influencing - takes care to understand an individual's motivation and concerns; adjusts style accordingly to persuade others to a certain perspective.
    • Problem Solving - objectively assesses issues, identifies the root cause and determines alternative solutions.


    PEOPLE MANAGEMENT COMPETENCIES:
    • Empowerment/Delegation - comfortably delegates both routine and important tasks, shares both responsibility and accountability, views delegation as development opportunities, and matches up tasks to individual development needs.
    • Managing Conflict - deals effectively with others in antagonistic situations; uses appropriate interpersonal styles and methods to reduce tension or conflict.
    • Participative Management Type - advocates team concept.

    Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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3
Technical Support Engineering Manager
  • 3E
  • Canton, OH FULL_TIME
  • We are a mission-driven company with the purpose to establish a safer world! Our award-winning SaaS-based compliance and sustainability solutions empower companies to reduce risk, drive continuous imp...
  • 2 Days Ago
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Technical Support Specialist 2
  • NiSource
  • Alliance, OH FULL_TIME
  • Description Job Title: Technical Support Specialist 2 Job Code: 104575 Job Summary Support Company Operations initiatives associated with the applicable technical functions of service and plant/distri...
  • 7 Days Ago
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C
DSP (Direct Support Professional)
  • Consumer Support Services, Inc.
  • Philadelphia, OH PART_TIME
  • Job description Consumer Support Services (CSS) is looking for Direct Support Professionals (DSP) to join our team that are passionate, caring, dependable and enjoys having fun at work! If this is you...
  • 24 Days Ago
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Direct Support Professional
  • Pride & Joy Support Services LLC
  • Canton, OH PART_TIME
  • About us NOW HIRING Seeking qualified staff who have aPassion to support individuals with Intellectual Disabilities The agency is committed to providing a positive work environment that promotes emplo...
  • Just Posted
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H
Local Contract Nurse RN - Home Health - $55-57 per hour
  • Healthcare Support
  • Canton, OH FULL_TIME
  • Healthcare Support is seeking a local contract nurse RN Home Health for a local contract nursing job in Canton, Ohio. Job Description & Requirements • Specialty: Home Health • Discipline: RN • Start D...
  • 13 Days Ago
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0 Technical Support Supervisor jobs found in Canton, OH area

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Maintenance Technician (Up to $20 Hr)
  • Storypoint Group
  • Louisville, OH
  • Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates...
  • 4/24/2024 12:00:00 AM
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L
Manager - Salesforce
  • Leaf Home
  • Hudson, OH
  • Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy...
  • 4/23/2024 12:00:00 AM
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D
Lead Human Resources Specialist (Team Leader) - Temporary Not to Exceed 1 year, MBE, MBP
  • Department Of The Treasury
  • Canton, OH
  • Duties WHAT IS THE CRIMINAL INVESTIGATIONDIVISION? A description of the business units can be found at: https://www.jobs...
  • 4/23/2024 12:00:00 AM
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D
Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
  • Department Of The Treasury
  • Canton, OH
  • Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
  • 4/22/2024 12:00:00 AM
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D
Lead Human Resources Specialist (Team Leader) - Temporary Not to Exceed 1 year, MBE, MBP
  • Department Of The Treasury
  • East Canton, OH
  • DutiesWHAT IS THE CRIMINAL INVESTIGATIONDIVISION?A description of the business units can be found at: https://www.jobs.i...
  • 4/22/2024 12:00:00 AM
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D
HR Specialist
  • Department Of The Treasury
  • East Canton, OH
  • DutiesWHAT IS THE HUMAN CAPITAL OFFICE (HCO)DIVISION?A description of the business units can be found at: https://www.jo...
  • 4/22/2024 12:00:00 AM
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Ops Supervisor ES
  • Republic Services
  • Canton, OH
  • ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide cus...
  • 4/21/2024 12:00:00 AM
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Machine Shop Supervisor - 2nd Shift
  • ProLogistix
  • Canton, OH
  • Job Description Job Description Primary Responsibilities: · The Machine Shop Supervisor reports to the Machine Shop Supe...
  • 4/21/2024 12:00:00 AM
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About Canton, Ohio

Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population. F...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,732 to $88,741
Canton, Ohio area prices
were up 1.3% from a year ago
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What does a Technical Support Supervisor do?

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