Technical Support Supervisor jobs in Carson City, NV
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Electrical Engineer
- PEAK Technical Staffing USA
-
Dayton, NV
FULL_TIME
-
Position Title: Electrical Engineer - On-site
Department: Engineering
FLSA Status: Exempt (Salaried)
Schedule: 7:30am-5:30pm; Monday-Thursday
POSITION SUMMARY:
Working with the engineering team, the electrical engineer will execute the design of power circuits as it relates to lighting applications.
This includes new product scope definition, parts research, schematic design, PCB layout, prototype fabrication and testing, and certification testing.
The electrical engineer will also assist in the development and planning of lighting installations on commercial aircraft.
Technical writing and communication skills are an important aspect of this job.
The electrical engineer will interface with customers and suppliers on a regular basis to develop new applications and resolve issues.
The electrical engineer will draft original documents such as technical specifications, testing reports, acceptance testing procedures, qualification testing procedures and reports, and formal installations documents.
Annual travel amounting to 10 to 30% of total working hours will be required to participate in sales and installation related meetings, aircraft surveys, system installations support, off-site testing of new products, and to provide customer support.
ESSENTIAL RESPONSIBILITIES:
Demonstrates company values and shares the organizational commitment to ensure quality products and processes.
Provides technical analysis of customer requirements and specifications and resolves technical issues while collaborating with customers, Sales and Marketing teams to develop innovative, cost effective, manufacturable design solutions.
Works with Sales and Marketing to review, analyze, and interpret the technical requirements contained in requests for proposal (RFP) or requests for quotation (RFQ).
Collaborates with Operations and Manufacturing to ensure new product designs are cost effective for production (design for manufacturability).
Provides timely technical guidance and support to Operations and Manufacturing on production issues with new or legacy products.
Drives cost reduction efforts in new and legacy product designs
Leads projects from the initial concept phase through full product certification and manufacturing release
Designs AC & DC power conversion products based on customer specifications
Performs PCB layout
Reviews and approves design drawings and documents
Performs failure analysis and root cause analysis (RCA)
Drafts technical proposals, technical materials, procurement specifications, and electrical analysis procedures and reports
Support obsolescence mitigation, specifying alternate parts as needed
Interfaces with customers and suppliers to resolve technical and project related issues
Coordinates with manufacturing engineering during the prototyping and release of new products
Performs site surveys to collect design data and specifications for new product installations
Travels in support of customer meetings, new installations support, and after-sales support.
WORK EXPERIENCE:
A minimum of 3 years of electrical engineering experience, with at least 2 years of relevant component level electrical design experience preferred
Proven experience in the original drafting of both internal testing documentation and external customer-based certification and operational documentation
Field engineering experience preferred
Schematic capture experience with OrCAD Capture preferred
PCB layout experience preferred
Aerospace or military electronics design experience preferred
Aerospace (DO-160) or military (MIL-461) qualification and lab testing experience preferred
Independent program management experience preferred
Development of new electronic designs at the architectural level preferred
Knowledge of AC and DC power circuits / power supply design / lighting circuit design preferred
QUALIFICATIONS & REQUIREMENTS:
Bachelor of Science in Electrical Engineering
A demonstrated professional knowledge of the engineering skills relevant to this position
Must be a motivated self-starter willing to take on job responsibilities with minimal guidance
Should be able to demonstrate previous examples of autonomous task execution
Should be able to demonstrate an ability to drive assigned tasks to a positive outcome in an expedient manner
Should be able to demonstrate effective time management and organizational skills
An ability to identify and mitigate project/design risks
Exceptional written and verbal communication skills
Demonstrated experience interfacing with customers
Demonstrated experience with authoring original documents such as technical specifications, test procedures, new product descriptions, operating manuals, proposals, etc.
An ability to travel worldwide at reasonable notice to support project execution
Must be able to work well with others and support a team dynamic
To conform with US export regulations and ITAR 120.15 and EAR Part 772, incumbents for this role must be eligible for any required authorizations from the US government.
- 16 Days Ago
Pharmacist
- Healthcare Support Staffing, Inc
-
Incline Village, NV
OTHER
- Pharmacist HealthCare Support is actively seeking a Pharmacist to fill an opening with a well-known pharmacy in Incline Village, NV. Daily Responsibilities for Pharmacist: Assists in the operation of ...
- 24 Days Ago
Office Admin/ Receptionist
- Healthcare Support Staffing
-
Carson, NV
FULL_TIME
- Company DescriptionHealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare profe...
- 1 Month Ago
Pharmacy Technician
- Healthcare Support Staffing, Inc
-
Incline Village, NV
OTHER
- Pharmacy Technician HealthCare Support is actively seeking a Pharmacy Technician to fill an opening with a well-known pharmacy in Incline Village, NV. Looking for a new opportunity within this industr...
- 2 Months Ago
SAP Technical Architect
- Deloitte
-
Carson, NV
FULL_TIME
- Job DetailsAre you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with...
- 10 Days Ago
Technical Project Manager With CAD
- Techspace Solutions
-
Minden, NV
FULL_TIME
- Job Title : Technical Project Manager With CAD Exp Location : Minden, Nevada (Onsite) Duration : Fulltime Key Job Responsibilities: Ability to produce multiple solutions and selection of the lowest co...
- 14 Days Ago
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0 Technical Support Supervisor jobs found in Carson City, NV area
PROGRAM MANAGER (DEPUTY USP&FO)
- Army National Guard Units
-
Carson City, NV
- Summary This position is for a Program Manager (Deputy USP&FO), PD# T5275P01, part of the Nevada National Guard. The pri...
- 4/18/2024 12:00:00 AM
SUPERVISORY QUALITY ASSURANCE SPECIALIST
- Air National Guard Units
-
Reno, NV
- Summary This position is for a SUPERVISORY QUALITY ASSURANCE SPECIALIST, PD# D1819000 , part of the Nevada Air National ...
- 4/18/2024 12:00:00 AM
Clinical Lab Scientist - Full Time
- CARSON VALLEY HEALTH
-
Gardnerville, NV
- Job Description Job Description Clinical Lab Scientist - Full Time Clinical Ladder eligible POSITION SUMMARY: Performs v...
- 4/17/2024 12:00:00 AM
Mechanical Design Engineer (Application Engineer)
- Averro
-
Carson City, NV
- JOB TITLE: Application Engineer (Mechanical Engineer or Mechanical Design Engineer) LOCATION: Onsite in Carson City, NV ...
- 4/16/2024 12:00:00 AM
Health Program Specialist I
- Marathon Staffing
-
Carson City, NV
- Job Description Job Description Our client with the State of Nevada is looking for a Health Program Specialist I. An RN ...
- 4/15/2024 12:00:00 AM
Medical Lab Scientist
- Renown Health
-
Reno, NV
- Position Purpose This position performs laboratory analytical procedures on blood, body fluids, and tissue specimens. Th...
- 4/15/2024 12:00:00 AM
Warehouse Team Lead
- Hamilton Medical, Inc.
-
Reno, NV
- Company Overview: Hamilton Medical was founded with a vision: To develop intelligent ventilation solutions that make lif...
- 4/15/2024 12:00:00 AM
Mechanical Design Engineer (Application Engineer)
- Averro
-
Carson City, NV
- JOB TITLE: Application Engineer (Mechanical Engineer or Mechanical Design Engineer) LOCATION: Onsite in Carson City, NV ...
- 4/14/2024 12:00:00 AM
About Carson City, Nevada
Carson City is an independent city and capital of the US state of Nevada, named after the mountain man Kit Carson. As of the 2010 census, the population was 55,274. The majority of the town's population lives in Eagle Valley, on the eastern edge of the Carson Range, a branch of the Sierra Nevada, about 30 miles (50 km) south of Reno.
The town began as a stopover for California-bound emigrants, but developed into a city with the Comstock Lode, a silver strike in the mountains to the northeast. The city has served as Nevada's capital since statehood in 1864; for much of its history it was a hub ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$68,207 to $94,972
Carson City, Nevada area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Technical Support Supervisor do?
Technical Support Supervisor in Longview, TX
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December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
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January 13, 2020