Technical Support Supervisor jobs in Cedar Falls, IA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Training Supervisor
  • Trinity Careers
  • Shell, IA FULL_TIME
  • TrinityRail  is searching for a talented team player to fill the open position of Technical Training Supervisor in our Shell Rock, IA railcar facility. 

    Join our team today and be a part of Delivering Goods for the Good of All!

    What you’ll do: 

    • Supervise, develop, and deliver classroom training and coaching of the following jobs: Welders, Valve Technicians, Heavy Assemblers, Coatings and Cleaning Rack personnel on procedures required to perform roles assigned to their specific job codes
    • Responsible for coaching, leading and developing 3 hourly direct Weld Trainers
    • Responsible for plant growth and employee development through implementation of on boarding and technical training as well as coordination and tracking of On the Job Training (OJT) program to ensure the program is providing sustained continuous development to all applicable job codes
    • Develop and train OJT Coaches and develop Individual Development Plans (IDP)
    • Conduct final Proficiency Performance Evaluations on training and OJT
    • Evaluate training effectiveness, modify and enhance training programs based upon needs of the business unit, training center, and individual
    • Manage the scheduling, setup, and day to day operations of the Training Academy, specifically Weld School
    • Partner with Quality Assurance and Safety Departments to align training activities and performance with regulatory guidelines
    • Conducts 1-on-1 feedback session with employees on final day of training
    • Establishes and conducts quarterly Training Committee meetings
    • Develop a plan for developing and implementing effective Tank Car Coatings training plan

    What you’ll need:

    • 3 years of experience in supervising, developing, and delivering industrial manufacturing training programs
    • AWS CWI Certification required 
    • Weld Experience required
    • Strong interpersonal skills; ability to speak with employees of all levels
    • Previous experience building, leading OJT/Training programs in a team environment
    • Ability  to analyze  and  interpret  blueprints  and  production  drawings and  plan cost  efficient job instructions that meet quality requirements
    • Working knowledge of Microsoft Office products; specifically Excel and Word

    Preferred:

    • Bilingual:  English/Spanish preferred
    • Rail experience preferred
  • 5 Days Ago

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Supervisor Business Support - Therapy Clinics
  • UnityPoint Health
  • Cedar, IA OTHER
  • OverviewSupervisor Business SupportUnityPoint ClinicNorth Crossing & Prairie Parkway Therapy ClinicsClinic Hours: Monday - Friday 8a-5pFull-Time Benefits, 40 Hours/ Week In conjunction with the manage...
  • 1 Month Ago

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Customer Support Agent for Emergency Road Service - REMOTE in select states
  • Ascent Pro Support
  • Mason, IA OTHER
  • Ascent Pro Support operates a 24/7/365 contact center in support of one of the largest tire and rubber companies in the world. We are based in Muscatine, IA, but our agents work 100% remotely. We have...
  • 3 Days Ago

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Travel Nurse RN - Telemetry - $2,422 per week
  • Healthcare Support
  • Marshalltown, IA FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Telemetry for a travel nursing job in Marshalltown, Iowa.Job Description & RequirementsSpecialty: TelemetryDiscipline: RNStart Date: 03/11/2024Duration:...
  • 10 Days Ago

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Travel LPN / LVN - Long Term Care - $1,664 per week - Urgently Hiring
  • Healthcare Support
  • Waverly, IA FULL_TIME
  • Healthcare Support is seeking a LPN / LVN Long Term Care for a travel job in Waverly, Iowa.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: 03/11/2024Duration: 8...
  • 1 Month Ago

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(573) Windchill Creo Assistant Engineer
  • Staff Finders Technical of Oregon
  • Cedar, IA CONTRACTOR
  • Job Description:Experience in using Windchill PLM and Creo a Must.Knowledge of Microsoft Office Package and SAPCandidate will be working directly with Engineers and Technicians to create detailed asse...
  • 9 Days Ago

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0 Technical Support Supervisor jobs found in Cedar Falls, IA area

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(SFTJD/789) Manufacturing Engineer - II
  • Staff Finders Technical
  • Waterloo, IA
  • As a Weld Manufacturing Engineer for Tractor Cab Assembly Operations (TCAO) located in Waterloo, Iowa you will provide s...
  • 4/20/2024 12:00:00 AM

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Maintenance Supervisor
  • ICONMA, LLC
  • Waterloo, IA
  • Our Agriculture Equipment Client is looking for an experienced Maintenance Supervisor in Waterloo, IA who will provide s...
  • 4/18/2024 12:00:00 AM

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Warehouse Material Handler
  • Ryder
  • Waterloo, IA
  • Position Description: Immediately hiring a Permanent Full Time Material Handler to support our Facility at Ryder in Wate...
  • 4/18/2024 12:00:00 AM

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Automation Engineer
  • Hiring Now!
  • Waterloo, IA
  • Job SummaryYou will analyze controls / electrical engineering requirements to determine and design technical and busines...
  • 4/17/2024 12:00:00 AM

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Manufacturing Engineer - Shaft Machining
  • SGF Global
  • Waterloo, IA
  • Job Description Job Description SGF Global is a global leader with over 20 years’ experience providing recruitment solut...
  • 4/17/2024 12:00:00 AM

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Factory Automation Engineer
  • Iconma LLC
  • Waterloo, IA
  • Plans, coordinates, and performs manufacturing engineering work for a project or process. Operates in a team environment...
  • 4/16/2024 12:00:00 AM

Cedar Falls is a city in Black Hawk County, Iowa, United States. As of the 2010 census, the city population was 39,260. It is home to the University of Northern Iowa, a public university. Cedar Falls is located at 42°31′24″N 92°26′45″W / 42.52333°N 92.44583°W / 42.52333; -92.44583 (42.523520, −92.446402). According to the United States Census Bureau, the city has a total area of 29.61 square miles (76.69 km2), of which, 28.75 square miles (74.46 km2) is land and 0.86 square miles (2.23 km2) is water. Natural forest, prairie and wetland areas are found within the city limits at the Hartma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$62,511 to $87,042
Cedar Falls, Iowa area prices
were up 0.8% from a year ago

Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020