Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Western Vista Federal Credit Union - This is an onsite position, located in Cheyenne, WY
Technical Support Specialist II
Role:
Performs a variety of routine computer operations designed to insure daily back-up of credit union records and to provide Information Technology support services to staff and clients.
Essential Functions & Responsibilities:
Performance Measurements:
Knowledge and Skills:
Experience
Education
Interpersonal Skills
Other Skills
Physical Requirements
Work Environment
Job Type: Full-time
Pay: $22.50 - $33.50 per hour
Expected hours: 40 per week
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Experience:
Work Location: In person
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0 Technical Support Supervisor jobs found in Cheyenne, WY area