Technical Support Supervisor jobs in Chico, CA
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
- Victor Community Support Services
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Red Bluff, CA
FULL_TIME
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JOB SUMMARY
Under the direct supervision of the Executive Director/Regional Director, the Clinical Supervisor is responsible for the day-to-day operations of the program’s clinical services. The Clinical Supervisor manages the functioning of the treatment service teams.
ESSENTIAL FUNCTIONS
- Monitors and controls the delivery of mental health services in accordance with Agency standards and acceptable professional practices.
- Monitors and ensures that documentation and case records are developed and maintained in accordance with Agency and MediCal standards.
- Provide clinical supervision and performance management of program staff.
- Develops, maintains, and assures implementation of on-the-job training and orientation of new staff.
- Monitors and controls the referral and intake process, maintaining high quality service delivery and good working relations within the community being served.
- Implements and maintains quality assurance systems and reporting programs related to clinical services, and participates on Quality Improvement teams as assigned.
- Provides back-up clinical and case management services, when needed.
- Develops and maintains effective relationships with community agencies and stakeholders.
- Provides on-call services.
- Completes other duties as assigned.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
- Completion of a clinical program with a Masters’ or Ph.D. degree in Social Work, Psychology, or a closely related field of behavioral or medical science from an accredited educational institution.
- Two years experience post-license experience and/or post masters management experience in a related field.
- Holds a clinical license issued by appropriate State agency consistent with standards outlined in the Agency’s Clinical Licensing Standards policy.
- Must have good oral and writing skills in the English language, including the ability to write concise, informative professional reports and assigned documentation in a timely manner.
POSITION/PROGRAM REQUIREMENTS
- Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency’s Personnel Policy: Motor Vehicle Operating Standards.
- Must be physically and mentally fit in accordance with the Agency’s Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) test, drug screening test and provide proof of COVID-19 vaccination(s).
- Must be willing to complete a personal background investigation conducted by the State of California and must meet California Community Care Licensing standards for employment.
- Must obtain and maintain a CPR and First Aid Certification (only when required by local county or program).
- Must be flexible to work nights and weekends/on-call, may need to work a split-shift, varying schedule according to the operational need.
- Must be willing to work within a culturally integrated workplace and be willing to respect human differences based upon protected classes as defined by state, federal and local laws, or any other condition that distinguishes people from one another.
- Requires the ability to think and act quickly in emergencies; effectively deal with personal danger; maintain mental capacity which allows the capability of exercising sound judgment and rational thinking under varied circumstances. Must be able to work safely with seriously emotionally disturbed children who may become violent, and physically and verbally offensive, without reacting in a negative, cruel or hostile manner towards the client.
PHYSICAL REQUIREMENTS
- Have an adequate range of body motion and mobility to work in a residential, office or outdoor environment including standing and walking (even and uneven surfaces), alternating between standing and sitting for extended periods of time, bending, kneeling, twisting, reaching balancing and occasional carrying and lifting up to 25 pounds occasionally, and up to 10 pounds frequently.
- Physically able to walk up and down stairs routinely.
- Physically able to perform CPR and First Aid as trained.
- Must be able to sit for prolonged periods of time in a vehicle for traveling to recreational activities, home visits, DCFS and court locations which may be up to 100 miles driving distance.
- Requires the ability to utilize computer and telephone systems, which includes the coordination of eye and hand and fine manipulation by the hands and fingers for typing, writing and working with files.
DESIRED QUALIFICATIONS
- Previous management experience in a mental health setting.
- Previous work with severely emotionally disturbed children.
- Possess basic knowledge related to public regulations and guidelines governing the operations of mental health programs.
- Previous experience working within a MediCal certified site, and familiarity with MediCal billable standards and expectations.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
- Just Posted
- Paskenta Band of Nomlaki Indians
-
Corning, CA
FULL_TIME
- Native Preference in hiring is given to qualified enrolled members of Paskenta Band of Nomlaki Indians and Native Americans in accordance with the Band’s Preference Policy, Chapter 1-715 of the Pasken...
- 1 Month Ago
- Northern Valley Indian Health
-
Chico, CA
FULL_TIME
- This position is at our: Chico Springfield - Childrens Health site. Job Description: Shift: Mon,Tue,Wed,Thu,Fri POSITION SUMMARY: Under general supervision from the Clinic Site Manager or Dental Pract...
- 9 Days Ago
- Northern Valley Indian Health
-
Red Bluff, CA
FULL_TIME
- This position is at our: Red Bluff Main Street site. Job Description: Shift: Mon,Tue,Wed,Thu,Fri POSITION SUMMARY: Under general supervision from the Clinic Site Manager or Dental Practice Manager, th...
- 10 Days Ago
- PG&E Corporation
-
Eureka, CA
FULL_TIME
- Requisition ID # 155989 Job Category: Administrative / Clerical Job Level: SupervisorBusiness Unit: Operations - OtherWork Type: HybridJob Location: Eureka; Napa; Santa Rosa; Ukiah Department Overview...
- 1 Month Ago
- Dawnings Support Services
-
Arcata, CA
FULL_TIME
- Support CoordinatorDawnings Support Services is a supported living agency located in Arcata, CA. We are looking for a dedicated, compassionate individual seeking full-time employment in an administrat...
- 9 Days Ago
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0 Technical Support Supervisor jobs found in Chico, CA area
- FPI Management, Inc.
-
Chico, CA
- Company Description Multifamily Property Management Job Description The Maintenance Technician is responsible for the up...
- 4/26/2024 12:00:00 AM
- City of Chico, CA
-
Chico, CA
- Salary : $63,440.00 - $85,030.40 Annually Location : Chico, CA Job Type: Full Time Job Number: 23-0036 Department: Publi...
- 4/26/2024 12:00:00 AM
- Fresenius Medical Care
-
Chico, CA
- PURPOSE AND SCOPE: Functions as part of the hemodialysis health care team as a Registered Nurse Applicant, under the dir...
- 4/26/2024 12:00:00 AM
- Lares Research
-
Chico, CA
- Job Description Job Description REPAIR & MAINTENANCE TECHNICIAN **Overview:** We are seeking a skilled Repair Technician...
- 4/25/2024 12:00:00 AM
- The Boyd Group
-
Oroville, CA
- Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
- 4/24/2024 12:00:00 AM
- Butte County, CA
-
Oroville, CA
- Salary : $82,472.00 - $110,531.20 Annually Location : Oroville/Chico Area, CA Job Type: Regular Help Job Number: 2413120...
- 4/23/2024 12:00:00 AM
- Department Of The Treasury
-
Chico, CA
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
- Butte County, CA
-
Oroville, CA
- Salary : $55,390.40 - $74,235.20 Annually Location : Oroville/Chico Area, CA Job Type: Regular Help Job Number: 24104301...
- 4/22/2024 12:00:00 AM
About Chico, California
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