Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Established company with a large part of the U.S. market share in what they manufacture located in southwest suburban Atlanta has an opportunity for a Manufacturing Supervisor Die Casting in a plant environment due to growth.
This day shift opportunity is 10 hours days Monday thru Thursday and some hours on Friday. The hours could vary some. The benefit package includes an attractive 401K with a 100% match to 5%.
There is a competitive salary range and bonus potential as well. Good relocation assistance is also available. This is a zinc die casting environment with multiple machines that are for various tonnage and the casting is for the finished product.
Multi-tasking is a very important aspect of the position. Will supervise approximately 20 people in this role with the leadership aspect being important.
This position will involve troubleshooting of the die equipment and controlling quality as well as correcting defects. Production planning and scheduling is an important aspect of the role as well.
GENERAL SUMMARY :
As a Manufacturing Supervisor - Die Casting will oversees all operations within their respective department including but not limited to quality of production, managing employees, maintaining safety regulations, and monitoring daily production standards by performing the following duties.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
DEPARTMENTAL SPECIFIC DUTIES AND RESPONSIBILITIES : (In addition to the above listed duties and responsibilities, the Manufacturing Supervisor may have departmental specific duties and responsibilities as noted)
Die Cast : (Reports to Plant Manager)
Initiates changes in casting cycle times, lubrication of dies, preheating of dies, and / or process parameters to ensure the quality of the castings produced.
Assist in troubleshooting of departmental machinery as needed.
EDUCATION / EXPERIENCE :
Bachelor's Degree (BA) from four-year college or university, or three to five years of related experience and / or training, or equivalent combination of education and experience in HPDC (zinc, aluminum, and / or equivalent).
High pressure aluminum die casting is best, but will consider other types of die casting
writing routine reports and correspondence; speaking effectively before groups of customers or employees of the organization.
experience interpreting a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL REQUIREMENTS : (The following statements describe the physical abilities required to perform the essential job functions, although exceptions may be made to these requirements based on the principle of reasonable accommodation.)
While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk or hear. Job requires the ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Must have the ability to lift up to 50 pounds.
WORKING CONDITIONS :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.
Hearing protection may be required in some manufacturing departments.
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