Technical Support Supervisor jobs in Dallas, TX

We are seeking an experienced IT Support Specialist to provide comprehensive technical assistance and support to our clients. The ideal candidate will possess advanced proficiency in a wide range of technologies, including Microsoft Operating Systems, Microsoft Office Suite, Service Now, remote access architectures (such as Citrix and VPN), mobile technologies (iOS, iPad OS), networking technologies, and document management systems (iManage/Work 10). The candidate should also have a strong understanding of customer service principles, data security, and project management.

Responsibilities:

• Provide direct technical support to customers in the areas of business solutions, software, hardware, and networking technologies.
• Configure, install, and maintain client PC operating systems and related devices.
• Manage LAN, WAN, and network systems, ensuring optimal performance and security.
• Assist with application installation and configuration processes, particularly within Microsoft Operating Systems.
• Utilize Service Now for efficient ticket management and resolution.
• Implement and maintain remote access architectures, including Citrix and VPN technologies.
• Support mobile technologies, specifically iOS and iPad OS.
• Collaborate with internal teams to ensure effective communication and problem resolution.
• Maintain proficiency in emerging technologies and industry best practices.

Qualifications:

• Associate s degree (preferred); Bachelor s degree (preferred); or similar work experience.
• At least 3 years of experience providing direct support to customers in business solutions, software, hardware, and networking technologies.
• At least 3 years of experience in LAN, WAN, and network systems support and management.
• At least 3 years of experience configuring, installing, and maintaining client PC operating systems and related devices.
• At least 3 years of professional services or law firm experience (preferred).

Skills:

• Advanced proficiency in Microsoft Operating Systems and Office Suite.
• Advanced proficiency in Service Now.
• Advanced to expert proficiency in remote access architectures (Citrix, VPN).
• Advanced to expert knowledge of mobile technologies (iOS, iPad OS).
• Advanced to expert proficiency in networking technologies and cabling topologies.
• Advanced to expert proficiency in Inter/Intra/Extranet technologies.
• Advanced to expert proficiency in Document Management Systems (iManage/Work 10).
• Proficiency with data security and security applications.
• Proficiency in project management.

If you meet these qualifications and are looking to join a dynamic team in providing top-notch IT support, we encourage you to apply.