Technical Support Supervisor jobs in Dothan, AL
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
- Enterprise Electronics Corporation
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Enterprise, AL
FULL_TIME
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Enterprise Electronics Corporation is seeking an experienced Technical Support Analyst with a background in electronics, radar, electronic warfare, or antenna testing for its Enterprise, AL manufacturing facility. The Technical Support Analyst (TSA) is responsible for assisting customers, as well as, other EEC personnel, with technical issues and answering questions related to weather radar hardware or software. Duties include responding to customer requests for technical support and communicating with them by phone or through messaging platforms to diagnose and resolve technical issues. The TSA also engages and coordinates with other EEC Subject Matter Experts (SMEs) to diagnose and resolve complex hardware or software issues that require in-depth expertise in one or more areas of technical specialization. The TSA is a technical professional who provides vital operational support to customers for EEC weather radars and serves as a key technical resource across multiple EEC functions including Engineering, Field Services, Production, Program Management, Quality, and Software Engineering.
Required Skills and Abilities:
- Associate's Degree or work equivalent in electronics, radar, electronic warfare, or antenna testing
- Five (5) years of field service experience in commercial weather radar system installation, maintenance, repair, and technical support, or equivalent and transferrable technical experience in a related field of electronics.
- Two (2) years of field service experience providing technical training (hardware and software) to customers, in-country technical support resources, and other company Field Service Engineers, or equivalent and transferrable technical experience in a related field of electronics.
- 29 Days Ago
- Healthcare Support
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Blakely, GA
FULL_TIME
- HealthCare Support is actively seeking a Travel Dialysis RN – Chronic (Days) to fill an opening in Blakely, GA for a 13-week assignment. Benefits of this Travel Dialysis RN – Chronic with HealthCare S...
- 14 Days Ago
- ADACEL TECHNICAL SERVICES INC.
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Fort Novosel, AL
FULL_TIME
- Duties and Responsibilities: Troubleshoot and maintain TSS hardware components Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives, video cards, desktops/lap...
- 15 Days Ago
- M1 Support Services
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Fort Rucker, AL
FULL_TIME
- MAINTENANCE TEST PILOT (AH-64) Location Fort Novosel, AL Job Posting No 111247 you outside bar) to the bottom of the page and click on the "Apply for this position" button. Start Date ASAP Contract Av...
- 2 Days Ago
- Healthcare Support Staffing, Inc
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Blakely, GA
OTHER
- HealthCare Support is actively seeking a Travel Dialysis RN – Chronic (Days) to fill an opening in Blakely, GA for a 13-week assignment. Benefits of this Travel Dialysis RN – Chronic with HealthCare S...
- 15 Days Ago
- BNED
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Dothan, AL
FULL_TIME
- Overview Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Supervisor. T...
- 5 Days Ago
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0 Technical Support Supervisor jobs found in Dothan, AL area
- City of Dothan, AL
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Dothan, AL
- Salary: $17.01 - $27.20 Hourly Location : Dothan, AL Job Type: FULL TIME Job Number: 376-24-05DU Department: DOTHAN UTIL...
- 4/26/2024 12:00:00 AM
- City of Dothan, AL
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Dothan, AL
- Salary: $17.87 - $28.59 Hourly Location : Dothan, AL Job Type: FULL TIME Job Number: 472-24-03 Department: DOTHAN UTILIT...
- 4/26/2024 12:00:00 AM
- Department Of The Treasury
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Dothan, AL
- Duties WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION? A description of the business units can be found at: htt...
- 4/26/2024 12:00:00 AM
- SYSCO
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Geneva, AL
- Company: US0164 Sysco Gulf Coast, Inc. Zip Code: 36340 Minimum Years of Experience: 1 Year Employment Type: Full Time Tr...
- 4/26/2024 12:00:00 AM
- Sally Beauty Holdings
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Dothan, AL
- Job Description Job Title: Color Curl Concierge Company: BSG Essential Function The Color Curl Concierge is our steward ...
- 4/24/2024 12:00:00 AM
- Department Of The Treasury
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Dothan, AL
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
About Dothan, Alabama
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