Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Company Mission/ statement:
Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.
Comprehensive Benefits Package:
Pay Scale: 35k-40k
Summary: This position is responsible for the administrative function of the center which includes supervisory responsibility for all non-clinical staff , expense monitoring, billing, records and physical maintenance of the center. Also, assist Center Director with ensuring all consumers’ needs are met by staff scheduling. The position reports directly to Center Director.
Essential Duties and Responsibilities:
Supervisory Responsibilities: Provide on-site supervision to all support services and maintains care of the facility.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Must possess at least a High School Diploma. Degree in business and/or business training preferred (Actual work experience will be taken into consideration). Prefer experience in a supervisory role at least three (3) years. Supervision of an office a plus.
Education and/or Experience: Must possess at least a High School Diploma. Degree in business and/or business training preferred (Actual work experience will be taken into consideration). Prefer experience in a supervisory role at least three (3) years. Supervision of an office a plus.
Technical Skills: Must have experience in most Microsoft products, prefer proficiency in Outlook, Excel (Advanced level), Word (Advanced Level). Experience in CMHC software a plus. Prefer proficiency in the use of a 10 Key calculator and working knowledge of standard office equipment (ex. Copier, Fax, Phone Systems, multiple Printing devices).
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0 Technical Support Supervisor jobs found in Florence, SC area