Technical Support Supervisor jobs in Grand Forks, ND
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Technical Support Engineer
- Press Ganey
-
Oslo, MN
FULL_TIME
- Company DescriptionPG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.Our Mission: To elevate the human experiences at the heart of business by offering insights that sharpen understanding of the needs of individuals and populations, and provide guidance on how to meet those needs. We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs. Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. Our Values: Champion the Client: We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.All Together Better: We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.Embrace Change: We recognize that change is constant and presents opportunities to learn, adapt, and evolve. We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.Do the Right Thing: We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.Job DescriptionTechnical Support Engineer is responsible to manage and resolve support requests, provide guidance to internal departments and develop and implement data collection and reporting applications on the Forsta Plus platform.Responsibilities include:Product Support: Respond to a wide range of product-related and technical questions regarding the use and operation of our productsCommunicate with clients via email, chat and phone to troubleshoot issues and clarify requirementsManage client expectations around questionsProvide guidance to internal departments (Sales, Services, Product Management, etc).Work with the Sales and Services teams to develop concepts and implement demos that showcase our platform’s value in targeted verticalsFollow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to youQualificationsBachelor’s degree in Computer Science or similar Technical degreeExperience in programming and a sound understanding of how web-based solutions are builtExcellent communication with both customers and internal stakeholdersAdditional InformationDon’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
- 1 Month Ago
Direct Support Program Supervisor
- Sevita
-
Grand Forks, ND
FULL_TIME
- REM North Dakota, a member of the Sevita family, provides services for adults and children with intellectual and developmental disabilities and other complex needs. Hiring a Program Supervisor in Gran...
- 8 Days Ago
Direct Support Program Supervisor
- Sevita
-
Fosston, MN
FULL_TIME
- REM North Star, a member of the Sevita family, is a top-leading healthcare provider. We support adults with intellectual and developmental disabilities, Traumatic Brain Injury, Autism and other comple...
- 9 Days Ago
Direct Support Professional
- Support Systems, Inc
-
Grand Forks, ND
PART_TIME
- Come join us on our mission to to increase peoples independence....to build meaningful lives.....to connect people to their communities....and to have a ton of fun along the way!! Support Systems, Inc...
- 2 Days Ago
Travel Nurse RN
- Healthcare Support
-
Mayville, ND
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Mayville, North Dakota.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: 04/16/2024Duratio...
- Just Posted
Local Contract LPN / LVN - Long Term Care - $30-34 per hour - Urgently Hiring
- Healthcare Support
-
River, ND
FULL_TIME
- Healthcare Support is seeking a LPN / LVN Long Term Care for a local contract job in Park River, North Dakota.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: 03...
- 14 Days Ago
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0 Technical Support Supervisor jobs found in Grand Forks, ND area
Heavy Equipment Repair Technician - (Shop/Support) Grand Forks, ND
- Strata Corporation Jobs
-
Grand Forks, ND
- Heavy Equipment Repair Technician - (Shop/Support) Grand Forks, ND Primary Responsibility: Are you a self-motivated tech...
- 4/24/2024 12:00:00 AM
Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
- Department Of The Treasury
-
Grand Forks, ND
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Agronomy Operations Specialist - East Grand Forks, MN
- The Andersons, Inc.
-
East Grand Forks, MN
- For assistance on how to apply, please click here Job Description: Position Overview The Andersons is an Agricultural Su...
- 4/22/2024 12:00:00 AM
RN Supervisor - Hillsboro and Halstad Clinic
- Sanford Health
-
Hillsboro, ND
- Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the Unite...
- 4/21/2024 12:00:00 AM
Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
- Department Of The Treasury
-
Grand Forks, ND
- Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
- 4/21/2024 12:00:00 AM
RN Supervisor - Hillsboro and Halstad Clinic
- Hiring Now!
-
Hillsboro, ND
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/21/2024 12:00:00 AM
About Grand Forks, North Dakota
Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,732 to $88,741
Grand Forks, North Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Technical Support Supervisor do?
Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020