Technical Support Supervisor jobs in High Point, NC
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Instructor, American Heart Association - Emergency Medical Science - Basic Life Support - Occupational Extension - Adjunct
- Guilford Technical Community College
-
Jamestown, NC
FULL_TIME
-
The Adjunct American Heart Association Emergency Medical Science (EMS) Basic Life Support (BLS) instructor at Guilford Technical Community College will be responsible for supporting student success by creating an optimum learning environment, responding to student needs, managing effective instructional activities, modeling employability skills, demonstrating professionalism, developing cooperative work relationships with other faculty and staff, supporting college administrative requirements, and maintaining competency in their instructional field. He/she will be responsible for quality instruction and for effective participation and interest in the total affairs of the college. The instructor will prepare and teach the American Heart Association courses and the training in accordance with the requirements of the AHA. This position will also work to maintain program compliance with accreditation standards according to GTCC, AHA, OEMS, CoAEMSP’s and CAPSE. This position reports directly to the OE EMS Coordinator, with oversight from the Dean.Duties/FunctionsTeachingDifficult Challenges Contacts Education Required
Prepare & teach departmental courses to include:
- developing learner centered lesson plans
- employing teaching strategies & instructional materials for different learning styles
- incorporating, as pedagogically appropriate, current technology in classroom, distance learning and laboratory environments
- creating and modeling a quality learning environment that supports a diverse student population
- preparing, distributing and utilizing instructional support materials, including course syllabi, supplementary materials, instructional media and other devices as appropriate
- conducting appropriate assessment of student learning outcomes in courses and programs/general education as appropriate
Professional Development
Maintain a professional status that supports the instructional mission by:
- participating in professional development activities to maintain currency in field; maintaining current credentials or licensures as required by program or accreditation
- participating in professional development opportunities to advance teaching skills and strategies
Administration
Provide daily & ongoing oversight of facilities, equipment and student records to include:
- maintaining classroom and laboratory spaces including upkeep of assigned equipment
- providing for the security of facilities, equipment and instructional materials and maintaining safe working conditions
- maintaining student records (e.g., grades and attendance) in accordance with established deadlines using a variety of technology-based programs (e.g., Colleague, WebAdvisor, Moodle)
- complying with all applicable college, state and federal rules and regulations
Student Support
Provide an environment conducive to student success to include:
- addressing student concerns in a timely manner
- promoting retention/persistence by assisting students to develop strategies for success
- referring students to campus and community resources when appropriate
- Demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
Additional Duties and Responsibilities:
- Perform all duties as assigned by supervisor.
- Maintain student records.
- High School Diploma or GED
- American Heart Association (AHA) Basic Life Support (BLS) Instructor
- Valid North Carolina Driver’s License.
- Associate’s degree in Emergency Medical Science (EMS) or a closely related field from a regionally accredited
- One or more specialty instructor certifications for EMS
- NC Level I Paramedic Instructor
- One year of relevant field experience in Emergency Medical Science (EMS) or closely related public safety career field (i.e. Fire Service, Law Enforcement, etc.)
- Greater than one year of relevant field experience in Emergency Medical Science (EMS) or closely related public safety career field (i.e. Fire Service, Law Enforcement, etc.)
- Post-secondary teaching and/or professional training experience in Emergency Medical Science in any of the
other continuing education seminars
- Experience with assessment of student learning outcomes
- Experience with distance learning and/or alternate instructional delivery systems
The adjunct AHA Instructor of EMS Occupational Extension shall possess an understanding of and commitment to the nature and role of the Community College, particularly its “open door” policy. He/she shall have demonstrated personal and professional competence for the responsibilities assigned. The adjunct AHA Instructor of EMS Occupational Extension must be able to:KSA Preferred Department/Job Specific Requirements
1. Multi-task
2. Respect Diversity
3. Adapt to changing procedures, protocols or assignments.
4. Create and maintain a learner centered environment
5. Communicate effectively
6. Ability to effectively implement and apply technology solutions.Mandatory GTCC Trainings (upon initial hire) and annual updates as required; other required trainings may be added as needed:Physical Demands
1. Reporting Requirements
2. Discrimination & Anti-Harassment (within 30 days of hire; annual refresher thereafter)
3. Shooter on Campus (within 30 days of hire; annual refresher thereafter)
4. Personal Information Protection (within 30 days of hire; annual refresher thereafter)
5. Ethics and Social Responsibility (within 30 days of hire; annual refresher thereafter)
6. Linking Student Learning Outcomes (within 30 days of hire)
7. Online Instructor Certification-Moodle Levels 1, 2 & 3 Certification (within 30 days of hire)
Specific Departmental Requirements:
Stay abreast of CDC standards for employees, students, and visitors.Physical RequirementsPosting Type Adjunct Faculty
1. Hear and see
2. Stand extended periods of time (up to 4 hours)
3. Lift up to 50 pounds unassisted.
4. Stoop, bend, squat, lift, reach overhead
5. Use and manipulate EMS equipment according to industry standards
6. Participate in and demonstrate physical aspects of EMS work and physical training
Other:
1. Criminal history checks and drug screening with acceptable results are required.
2. Requires some evening and weekend hours
3. Must work at some off campus and community locations.
4. Must have a valid driver’s license and acceptable driving recordPosting Detail InformationPosting Number2017-050-TEMP-P
Open Date02/21/2023
Close Date
Open Until FilledYes
Special Instructions to Applicants - 1 Month Ago
Travel MRI Technologist - $2,102 per week
- Healthcare Support
-
High Point, NC
FULL_TIME
- Healthcare Support is seeking a travel MRI Technologist for a travel job in High Point, North Carolina.Job Description & RequirementsSpecialty: MRI TechnologistDiscipline: Allied Health ProfessionalSt...
- 2 Months Ago
Dean, Human Services and Public Safety
- Guilford Technical Community College
-
Jamestown, NC
FULL_TIME
- Guilford Technical Community College (GTCC) is currently the fourth largest of NC. Community College System’s 58 institutions. On our six campuses and through our online offerings, we annually serve a...
- 16 Days Ago
Instructor, Structures Assembly - Occupational Extension - Adjunct
- Guilford Technical Community College
-
Jamestown, NC
FULL_TIME
- Teaching faculty at Guilford Technical Community College are responsible for supporting student success by creating an optimum learning environment, responding to student needs, managing effective ins...
- 18 Days Ago
Instructor, Medical Coding, Healthcare and Medical Office Administration
- Guilford Technical Community College
-
Jamestown, NC
FULL_TIME
- Guilford Technical Community College (GTCC) is currently the fourth largest of NC. Community College System’s 58 institutions. On our six campuses and through our online offerings, we annually serve a...
- 18 Days Ago
Technician, II, Maintenance
- Guilford Technical Community College
-
Jamestown, NC
FULL_TIME
- The Maintenance Technician II provides skilled maintenance support services which contribute to the continuously improving operational efficiencies of the College facilities located on multiple campus...
- 19 Days Ago
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0 Technical Support Supervisor jobs found in High Point, NC area
Police IT User Support
- City of High Point, NC
-
High Point, NC
- Salary: $51,789.92 - $70,291.52 Annually Location : High Point, NC 27260 Job Type: Full-Time Job Number: 5611 Department...
- 4/24/2024 12:00:00 AM
Field Application Specialist - HammerHead
- The Toro Company
-
High Point, NC
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/24/2024 12:00:00 AM
Supervisor, Formulation Manufacturing
- Thermo Fisher Scientific
-
High Point, NC
- Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impa...
- 4/24/2024 12:00:00 AM
Temporary Pool- Administrative Support
- North Carolina Agricultural and Technical State University
-
Greensboro, NC
- Posting Details Classification Information Position/Classification Title Classification Type Position required to work d...
- 4/24/2024 12:00:00 AM
Aviation Safety Inspector (General Aviation - Operations)
- US Department of Transportation
-
Greensboro, NC
- Summary Incumbent will serve as a Principal Operations Inspector at the Greensboro FSDO. This is not a 100% telework pos...
- 4/24/2024 12:00:00 AM
E&C Business Intelligence Analyst Senior Manager
- Pwc
-
Greensboro, NC
- Specialty/Competency:IFS - Risk & Quality (R&Q)Industry/Sector:Not ApplicableTime Type:Full timeTravel Requirements:Up t...
- 4/22/2024 12:00:00 AM
Senior Information Systems Analyst - Developer (Remote)
- City of Winston-Salem, NC
-
Winston Salem, NC
- Salary : $70,434.21 - $88,042.76 Annually Location : Winston-Salem, NC Job Type: Full-Time / Permanent Job Number: 06523...
- 4/21/2024 12:00:00 AM
Real-Time Crime Center Crime Analyst
- City of High Point, NC
-
High Point, NC
- Salary: $57,100.16 - $77,496.64 Annually Location : High Point, NC 27260 Job Type: Full-Time Job Number: 6895 Department...
- 4/21/2024 12:00:00 AM
About High Point, North Carolina
High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America.
High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$64,342 to $89,591
High Point, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Technical Support Supervisor do?
Technical Support Supervisor in Longview, TX
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Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020