Technical Support Supervisor jobs in Jackson, MS

SCOPE OF WORK

The following is a range of anticipated tasks to be performed:

• Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
• Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
• Make recommendations for modifications and enhancements to networks.
• Assist in developing criteria for utilization of network monitoring software.
• Assist in developing methods and criteria for network traffic data collection and analysis.
• Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.
• Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
• Provide assistance in managing e-mail servers, including archival of e-mail and spam management.
• Provide assistance with the migration/conversion of e-mail services to new hardware and/or software.
• Provide assistance with server upgrades and consolidation.
• Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.
• Support and troubleshoot video conferencing solutions.
• Assist school districts during their long-range technology planning efforts.
• Provide network security assessments.

• The scope of this LOC does not include application software support, such as de-bugging, enhancements and ad hoc report generation.

• Bachelor's degree

  Security Certifications, such as Certified Information Systems Security Professional (CISSP), and SysAdmin, Audit, Network, and Security (SANS), and COMPTIA Security Plus Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA) Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration

  REQUIRED SKILLS/EXPERIENCE	# YEARS
  Microsoft Active Directory 2012 R2 (or higher) experience	2 years
  Microsoft Exchange 2013 (or higher) experience	2 years
  Microsoft Server 2016 (or higher) experience	2 years
  Routing and switching experience	3 years
  Google G Suite and/or Microsoft Office 365	2 years
  Microsoft Azure Active Directory and Intune	2 years
  Experience implementing audio-visual communications (video conferencing) using H.323 protocol	1 year
  Experience developing and delivering technical training in a classroom setting	2 years
  Project management experience for hardware and software implementation projects	2 years
  WAN, LAN and network design experience, including development of layouts and specifications	2 years
  Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)	3 years
  Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration	3 years
  Microsoft Windows 10 and 11 experience	6 months
  Mac OS 10.11 or higher	2 years
  Microsoft SQL Server 2012 or higher	2 years
  Server and workstation virtualization experience	3 years
  Firewall configuration experience	3 years
  Experience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune for Education, JAMF, etc.	2 years
  Experience in setting up and managing a web filter for devices on and off campus	2 years
  Experience in implementing remote support solutions for devices on or off campus	2 years
  Wireless/Wi-Fi Networking Experience	2 Years
  Ability to interact with functional users and technical staff regarding business and information technology needs	No minimum requirement specified
  Ability to listen and solve problems	No minimum requirement specified
  Ability to create and maintain documentation	No minimum requirement specified
  Ability to quickly and efficiently manage multiple tasks and projects	No minimum requirement specified
  Ability to effectively work with team members in multiple geographic locations throughout Mississippi	No minimum requirement specified