Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
This position is responsible for providing support of various network technologies which includes administration, maintenance and deployment of network hardware and software. Associate’s degree from a two-year college or university in Information Technology required. Experience with Cisco networking equipment.
please mail or fax it to us using the address below. Email attachments should be in the format of a PDF or Microsoft Word Document.
Chan Soon-Shiong Medical Center at Windber
Attn: Human Resources
600 Somerset Avenue
Windber, PA 15963
Fax: 814-467-3453
Email: CSSMCWapps@windbercare.org
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0 Technical Support Supervisor jobs found in Johnstown, PA area