Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care and Employee Ownership? Cargas is that company. Being recognized for 18 years on the PA Best Places to Work confirms that we do what we say.
From our employee-owned culture to our flip-flop-friendly dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!
We are seeking a Manager to lead our Technical Support Engineering team, working with our proprietary Cargas Energy software. If you have a background in software support engineering and a proven ability to lead successful teams, this role could be an excellent fit for you! In this position, you will lead and mentor a talented team of Technical Support Engineers to deliver excellence in customer support and technical problem-solving.
Key Job Responsibilities:
Below are the essential functions and duties assigned to this position that cannot be delegated and/or require special expertise. Other duties may be assigned.
Education/Experience:
Professional / Technical Knowledge Requirements:
Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity.
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0 Technical Support Supervisor jobs found in Lancaster, PA area