Technical Support Supervisor jobs in Lawrence, MA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Supervisor Technical Support - Plating Operations
  • Vicor Corporation
  • Andover, MA FULL_TIME
  • Andover, MA, US, 01810
    Job Function: Operations
    Req ID: 1170

    Job Summary

    Vicor is expanding to vertically integrate core printed circuit board operations. As such, we are seeking a supervisor to oversee a team of equipment technicians to assist in establishing the wet process operations (specific knowledge related to electroless and electrolytic Cu application).

    Job Description

     Hire and directly oversee a team of 4-5 equipment support technicians
     2-3 on first shift
     2 supporting second shift
     Oversee and support all equipment installation for the plating fabrication facility
    • Work with the rigging company for equipment installation, placement
    • Work with all third-party contractors for utility support (plumbing, wiring, air, etc)
     Support day/day equipment upkeep needs
    • React/repair/triage any required process equipment
    o Wet and dry processes (vertical and horizontal operations)
    • Develop and implement a PM (daily/monthly/annual) schedule for all equipment
    • Establish onsite schedules with contractors for all PM requirements
     Manage all required equipment upgrades for installation, utilities, etc
     Establish a inventory system for all plating fabrication spare parts.
    • Catalogue and control all inventory
     Establish and document all safety training requirements for the equipment technicians
    • Respirator training, ppe, etc
     Travel to existing equipment suppliers to oversee equipment builds and identify maintenance requirements,

    Education / Qualifications

    • Minimum of 3 – 5 years working in a Printed Circuit industry for process maintenance
    • Experience leading a focused team
    • Hands on role. Candidate must be will to work hands on daily alongside team members in support of this role
    • Some level of off hour and weekend support is required
    • Experience delivering both daily and long-term initiatives
    • Experience maintaining all aspects of a plating operation (horizontal and vertical process, wet and dry chemical processes)
    • Knowledge of PPE protocols required to support the operation/team training
    • Experience with maintaining/enforcing a pro-active PM schedule
    • Experience debugging and repairing process equipment
    • Troubleshooting chemical and equipment processing interactions
    • Ability to work independently and be effective in a fast-paced environment
    • Excellent writing and organizational skills
    • Forklift training required (Vicor is willing to provide this if not already certified)


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

    Vicor is an EO employer – M/F/Veteran/Disability


    Nearest Major Market: Boston

  • 1 Month Ago

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IT Support Specialist III
  • Pinnacle Technical Resources
  • Andover, MA FULL_TIME
  • Position: IT Support Specialist III Location: Andover MA (Onsite) Duration: 5 months, 15 days Job Description: IT Support Specialist III Responsibilities: Maintains, analyzes, troubleshoots, and repai...
  • 9 Days Ago

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Technical Support Engineer
  • Solectria Renewables
  • Lawrence, MA FULL_TIME
  • Company DescriptionYaskawa – Solectria Solar, a wholly-owned subsidiary of Yaskawa America, Inc., is the #1 commercial PV inverter supplier in the U.S. Solectria’s products include 3.8 to 750 kW PV in...
  • 1 Month Ago

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Software (Technical) Support Engineer II
  • Applied Materials, Inc
  • Gloucester, MA FULL_TIME
  • Key Responsibilities Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (H...
  • 2 Days Ago

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Technical Support Associate - Contract - W2 Only - Byfield MA
  • iTech Solutions
  • Newbury, MA FULL_TIME
  • Job DetailsTechnical Support AnalystONSITE POSITION. The schedule will start on the 1st Shift; Monday-Friday 8am-5pm EST. After training, it will move to 2nd Shift; Monday-Friday 12pm-9pm EST. Also, p...
  • Just Posted

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Test Technicians Needed in Beverly All Shifts!
  • Advantage Technical
  • Beverly, MA FULL_TIME
  • Our client, a local Semiconductor manufacturer, is looking to fill multiple openings for Electronic Technicians, Final System Technicians and Test Technicians who can test and troubleshoot to the boar...
  • 8 Days Ago

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0 Technical Support Supervisor jobs found in Lawrence, MA area

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Windows Systems Administrator Remote
  • Aquila Technology
  • Lexington, MA
  • Windows Systems Administrator (Remote)Clearance: NoneAt Aquila Technology, you will see our teams passion every day, whe...
  • 4/24/2024 12:00:00 AM

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IT Administrator
  • LanceSoft
  • Chelsea, MA
  • Duties and Responsibilities: Respond and resolve tickets/incidents related to customer support or updates Troubleshoot a...
  • 4/24/2024 12:00:00 AM

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Field Application Specialist - HammerHead
  • The Toro Company
  • Lynn, MA
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/23/2024 12:00:00 AM

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Windows System Engineer/Microsoft SME
  • John Galt Staffing
  • Lexington, MA
  • Responsibilities include but not limited to: -Solution Development- Participate in technical projects including the coll...
  • 4/22/2024 12:00:00 AM

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Global Information Technology Enterprise Solutions Intern
  • Fresenius Medical Care
  • Lexington, MA
  • About Fresenius Medical Care Fresenius Medical Care (FME) is the world's leading provider of products and services for i...
  • 4/22/2024 12:00:00 AM

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Senior Windows systems engineer - LLJP00001440
  • Softworld A Kelly Company
  • Lexington, MA
  • Job Title: Senior Windows systems engineerMUST BE ABLE TO OBTAIN AN INTERIM CLEARANCE OR HAVE A SECRET CLEARANCE PRIOR T...
  • 4/22/2024 12:00:00 AM

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I.T. Help Desk Manager
  • New England Authentic Eats (Papa Gino's/D'Angelo)
  • Dedham, MA
  • Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
  • 4/21/2024 12:00:00 AM

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Manufacturing Programmer
  • ARCH Global Precision
  • Woburn, MA
  • Essential Duties and Responsibilities: Develop manufacturing process for new and legacy parts •Design work holding and f...
  • 4/21/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$72,410 to $100,825
Lawrence, Massachusetts area prices
were up 1.6% from a year ago

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