Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for researching, diagnosing, troubleshooting, and resolving issues in an accurate and timely manner. You will work closely with our Project Manager to support various projects and initiatives related to data analysis, implementation of projects, and 5S initiatives within a Manufacturing Environment. This person will be required to work with software and hardware equipment and troubleshoot various equipment as applicable.
0 Technical Support Supervisor jobs found in Lima, OH area