Technical Support Supervisor jobs in Lynchburg, VA
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
- Capleo Global LLC
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Staunton, VA
FULL_TIME
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Job Title: Technical Support Analyst
Location: Staunton, VA (100% Onsite)
Duration: 6 Months Contract
Job Description:
MUST possess a valid driver license and have a clear driving history - will drive state vehicle.
Position will primary focus working with field staff with new technology and support of devices.
Answer phone calls and email requests for assistance.
Monitor Customer Help Desk queues and assist with clean-up of aging help desk tickets.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
Expert in the use of Gmail, remoting tools for support, and administering desktops.
Ability to communicate effectively verbally and in writing with individuals and groups.
Strong Customer Service skills that include a “customer first” attitude.
Position is responsible for agency-specific end user support throughout Staunton District Customer.
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
Troubleshoot phone, network, and desktop hardware and software issues
Preferred: Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
Experience with creating training documentation.
- 16 Days Ago
- Intellibee
-
Lynchburg, VA
FULL_TIME
- Local Lynchburg, VA candidates required100% ONSITE work, working with end users within the assigned districtMUST possess a valid driver's license and have a clear driving history - will drive state ve...
- 17 Days Ago
- United & Empowered Care, Inc.
-
Lynchburg, VA
FULL_TIME
- SIGN ON BONUS $250 AFTER 90 DAYS ADDITIONAL $250 AFTER 6 MONTHS Responsibilities: Responsible for the guidance and supervision of the Intellectually disabled adults in the Day Support Program; Oversee...
- 1 Month Ago
- Support Services Of Virginia
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Danville, VA
FULL_TIME
- Support Services of Virginia is committed to coaching and supporting our team members as they strive to reach their professional and personal goals. Our commitment to our team members, positive work e...
- 6 Days Ago
- Cornerstone Support Services, Inc.
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Harrisonburg, VA
FULL_TIME,PART_TIME
- Job Summary:We are seeking compassionate and dedicated individuals to join our team as Direct Support Professionals. As a Direct Support Professional, you will provide essential care and support to in...
- 23 Days Ago
- Career Support Systems, Inc.
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Staunton, VA
PART_TIME
- Job Description for the Job Site Trainer/ Direct Support Professional (DSP): Currently seeking an entry level job site trainer/ direct support professional (DSP) for a part-time position. The direct s...
- 6 Days Ago
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0 Technical Support Supervisor jobs found in Lynchburg, VA area
- Liberty University
-
Lynchburg, VA
- The principal role of the Customer Service Student Assistant is to perform excellent customer service within the Jerry F...
- 4/19/2024 12:00:00 AM
- Liberty University
-
Lynchburg, VA
- The Graduate Student Assistant (GSA) works on campus in an academic and administrative support role for the University. ...
- 4/19/2024 12:00:00 AM
- Liberty University
-
Lynchburg, VA
- Working independently and exercising good judgment and discretion, the Graduate Student Assistant (GSA) works on campus ...
- 4/19/2024 12:00:00 AM
- Pacific Life Insurance Company
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Lynchburg, VA
- Job Description: Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovatin...
- 4/19/2024 12:00:00 AM
- Liberty University
-
Lynchburg, VA
- Working independently and exercising good judgment and discretion, the Graduate Student Assistant (GSA) works on campus ...
- 4/18/2024 12:00:00 AM
- Hiring Now!
-
Lynchburg, VA
- Description:Our client is seeking a 1st shift Quality Assurance Supervisor at their food manufacturing plant located in ...
- 4/17/2024 12:00:00 AM
- Liberty University
-
Lynchburg, VA
- Working independently and exercising good judgment and discretion, the Graduate Student Assistant (GSA) works on campus ...
- 4/17/2024 12:00:00 AM
- Liberty University
-
Lynchburg, VA
- Working independently and exercising good judgment and discretion, the Graduate Student Assistant (GSA) works on campus ...
- 4/16/2024 12:00:00 AM
About Lynchburg, Virginia
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