Technical Support Supervisor jobs in Monroe, LA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Support Analyst (FT)
  • Origin Bank
  • Ruston, LA FULL_TIME
  • Origin Bank is seeking a Technical Support Analyst to join our team in Ruston, LA!

    Summary:

    Technical Support Analysis will be considered second level technical support at an enterprise level; supporting, monitoring and troubleshooting the overall technical infrastructure as well as establishing new interfaces, automation processes, and application efficiencies with the aid and support of the Information Systems Manager by performing the following duties.

    Duties and Responsibilities include the following:
    • Owns, tracks, and resolves database related incidents and requests.
    • Reviews service related reports (e.g: database backups, maintenance, monitoring) to ensure service related issues are identified and resolved within established SLAs.
    • Responds to database related alerts and escalations/build solutions for recurring problems and deficiencies.
    • Builds automated platforms/interfaces between third party applications.
    • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
    • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error and/or determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
    • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
    • Ensures trouble ticket resolution occurs in a timely manner and trouble ticket information is accurate and complete for reference and research.
    • Responsible for end to end support of a complex network located in multiple locations supporting local and remote users.
    • Performs hands-on fixes, including software/hardware install and upgrade and configuring systems and applications.
    • Identify and learn appropriate software and hardware used and supported by the organization.
    • Works with vendors to support/analysis issues until resolution.
    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience:
    • High school diploma or general education degree (GED).
    • College degree preferred in the field of computer science and/or two plus years equivalent work experience.
    • CompTIA A certification required.
    • Microsoft/Cisco Certification a plus (MCP,CCNA,MCSE).
    Computer Skills to perform this job successfully include the following:
    • Experience with Database Administration for MSSQL Server.
    • Experience in troubleshooting and resolving database problems.
    • Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools.
    • Experience with backups, restores and recovery models.
    • Knowledge of High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server.
    • Experience in implementing operational automation using scripts.
    • Knowledge of indexes, index management, and statistics.
    • Experience working with Windows server, including Active Directory and proper disk configurations.
    • Good communication and documentation skills.
    • Advanced knowledge of the Internet and Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, Outlook and Publisher.  Must be proficient with Microsoft Operating Systems.
    • Windows Server 2008/2012/ Windows 7 / 8.1 / 10 expertise.
    • Citrix Xendesktop/XenAPP administration and troubleshooting.
    • Knowledge of Active Directory users and computers.
    • Microsoft Exchange Server 2013 administration and troubleshooting.
    • Knowledge of computer hardware.
    • Working knowledge of a range of diagnostic utilities.
    • Ability to conduct research into a wide range of computing issues as required.
    • SQL Server backup and operational support.
    This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion. Please visit our Origin Bank careers page to review the job description in its entirety.

    Origin Bank is an equal opportunity employer based not discriminate in hiring or employment based on race, color, sex, age, marital or veteran status, non-job related dis, ability, religion, national origin, genetic information, or any other basis protected by law.
  • 2 Days Ago

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Tier 2 Technical Support
  • Confidential
  • El Dorado, AR FULL_TIME
  • WHO WE AREManaged Service ProviderQualificationsIT Professional Needed:College Degree Or Experience PreferredProfessional Appearance And Positive Attitude Are A PlusNeeds Knowledge In Desktop OS.Knowl...
  • 3 Days Ago

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Travel Home Health Physical Therapist
  • HealthCare Support
  • Crossett, AR FULL_TIME
  • Healthcare Support is seeking a travel Home Health Physical Therapist for a travel job in Crossett, Arkansas. Job Description & Requirements Specialty: Physical Therapist Discipline: Therapy Start Dat...
  • 1 Day Ago

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Travel Home Health Physical Therapist - $2,390 per week
  • Healthcare Support
  • Crossett, AR FULL_TIME
  • Healthcare Support is seeking a travel Home Health Physical Therapist for a travel job in Crossett, Arkansas.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: A...
  • 1 Month Ago

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Plant Manager
  • Nationwide Technical & Executive Search
  • Delhi, LA FULL_TIME
  • Plant Manager Delhi, LA Onsite, Permanent, Full Benefits Relecation Assistance available Job Summary: Manages and oversees overall plant operations to ensure profitability and attainment of goals. The...
  • 2 Days Ago

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Home Health Physical Therapist
  • Healthcare Support Staffing, Inc
  • Crossett, AR OTHER
  • Home Health Physical Therapist HealthCare Support is actively seeking a Home Health Physical Therapist for a 13-week contract located in Crossett, Arkansas. Looking for a Home Health Physical Therapis...
  • 21 Days Ago

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0 Technical Support Supervisor jobs found in Monroe, LA area

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Loan Review Specialist
  • BAFS
  • Monroe, LA
  • Job purpose To provide an objective appraisal to credit union management of Member Business Loans and applications for c...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • West Monroe, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • West Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Branch Manager
  • J&J Exterminating Company of Shreveport, LLC
  • Monroe, LA
  • Job Type Full-time Description J&J Exterminating, Co. is one of the largest independent pest control companies in the US...
  • 3/27/2024 12:00:00 AM

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Merchandise Manager
  • Michaels Stores
  • Monroe, LA
  • Merchandise Manager page is loaded **Merchandise Manager** **Merchandise Manager** locationsMonroe-4429 Pecanland Mall D...
  • 3/26/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • Monroe, LA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Monroe, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

Monroe (historically French: Poste-du-Ouachita) is the eighth-largest city in the U.S. state of Louisiana. It is the parish seat of Ouachita Parish. In the official 2010 census, Monroe had a population of 48,815. The municipal population declined by 8.1 percent over the past decade; it was 53,107 in the 2000 census. After a recheck in 2012, the Census Bureau changed the 2010 population from 48,815 to 49,147. Mayor Jamie Mayo, however, maintains that the Monroe population is more than 50,000 and indicated that he will pursue a continued challenge to the count. Monroe is the principal city of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$60,899 to $84,799
Monroe, Louisiana area prices
were up 1.2% from a year ago

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