Technical Support Supervisor jobs in New Haven, CT

Company Description

Are you looking for a new and exciting opportunity to use your skills in a successful and growing company? If you have the desire to work in an energetic, collaborative environment and you are looking for long-term growth then check out this opportunity at Bausch Stroebel Machine Company, Inc.

Bausch Ströbel is a trusted and experienced supplier to the pharmaceutical industry specializing in filling and packaging systems. 

B S filling and packaging lines are used worldwide to fill syringes, vials, cartridges, and ampoules with high-grade liquid and powder pharmaceutical products. Applications range from cleaning and sterilization to labeling and syringe assembly. In addition to designing and building systems tailored to customer specifications, Bausch Ströbel provides a wide range of specialized services aimed at ensuring system reliability and productivity.

Our goal: Providing the best technical and economical answers to the challenges presented by the world market.

With this clear goal in mind, we are designing and manufacturing packaging equipment for the pharmaceutical and allied industries. From modest beginnings more than 50 years ago - with a staff of only four - Bausch Ströbel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging equipment.

We are striving to create optimal solutions for our customers. To achieve this aim, we are continually making innovations to improve products and processes.

Job Description

This position will be responsible for remote support and troubleshooting automation systems for pharmaceutical aseptic filling machines and production packaging lines.

Systems will be PLC, SCADA, and PC-based. Able to perform system administration (access control, software revision control, backup and recovery), and troubleshooting for malfunctioning systems.

Individuals must be capable of reading and understanding control panel wiring diagrams and mechanical drawings. The individual must also have a knowledge of PLC programming (Siemens, Jetter, Allen-Bradley).

As a specialist in technical support, you are part of a global team for 24/7 customer support.

RESPONSIBILITIES:

• Processing and solving technically complex customer complaints worldwide and interculturally
• Document in detail the problem-solving process and report updates and solutions.
• Analysis of malfunctions and troubleshooting for the entire machine range of complex systems
• Provide remote electrical, mechanical, and automation support for Bausch Stroebel machines
• Work closely with the technical support team in Germany to ensure prompt support for our customers while making sure documentation and change processes are followed
• Service visits at the customer's site are possible during the training phase

FLSA STATUS:

Non-exempt position – Non-exempt employees will receive overtime pay at 1.5 times the calculated hourly rate for time worked in excess of 8 hours per day hours and any weekend on-call hours worked.

HOURS of WORK:

Regular in-office hours:

Monday through Friday, 8:00 am to 12:00 pm and 12:30 pm to 4:30 pm.

On-call hours from home office (flat on-call rate per day OT for hours worked):

Monday through Friday, 4:30 pm to 12:00 am

LOCATION:

This position is located at our US headquarters in Branford, CT

TRAVEL:

This position requires periodic visits to our German headquarters for training.

Qualifications

• Knowledge of PLC programming (Siemens, Jetter, Allen-Bradley)
• Understand PLC-based controllers and functionality
• Background as an automation engineer or comparable knowledge and skills
• Ability to read and understand electrical control system diagrams (control panel wiring diagrams and panel layout drawings).
• Flexibility as well as contractual commitment to a working time model for technical support
• Independent, responsible, and structured
• Posses team spirit as well as solution and customer orientation
• Good communication skills
• Understanding of 21 CFR Part 11, cGAMP, and other regulatory guidance associated with computer / automation-based systems would be preferred.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree in Engineering, Computer Science, or related discipline, with a minimum of 3 years of relevant experience performing automation and controls activities or equivalent combination of education and experience.

• Understanding and feedback of Input / Output control sequence. Understanding of PLC logic, control loops, and sequencing.
• A basic understanding of sequel servers and databases as well as networking is preferred.
• Ideally, strong knowledge of Allen Bradley Rockwell and Siemens PLC systems is required.

Additional Information

Benefits: We offer medical and dental plans (the company pays 83% of the premium for employees and eligible dependents); company-sponsored health reimbursement accounts (HRA); Flexible Spending Accounts (FSA) for medical and/or dependent care, company-paid short-term and long-term disability plans, company-paid life insurance and AD&D plan; voluntary vision plan; voluntary pet insurance; voluntary identity theft protection plans; voluntary life, and dependent life plans at discounted group rates; a 401k retirement plan with a 4% company match, company paid holidays and generous a PTO plan.

Should you meet the above requirements and qualifications and feel like this position seems like a perfect fit for you, please submit your resume along with a cover letter including your salary expectations.

Bausch Stroebel’s US Headquarters is located in Branford, CT 

https://us.bausch-stroebel.com/ 

Bausch Stroebel is an Equal Opportunity Employer. Bausch Stroebel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.

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