Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Master Level Supervisor will oversee the Mobile Crisis Outreach Response Teams (MCORT) in Ocean, Monmouth, Middlesex and Union counties. The team will consist of Peer Support Specialists & Bachelor's Level Crisis Counselors. This position involves progress note review, crisis response decision making, technical assistance provision, and continuous staff development.
MCORT provides 24/7 mobile community outreach services to adults in crisis, including mental health, substance use, and suicidal emergencies. Calls are dispatched through the 988 Suicide Crisis Lifeline Call Center. Mobile Crisis Outreach Teams will be available to help individuals de-escalate their crisis and access needed resources.
Highlights
Full-time | 40 hours p/w | Benefit Eligible including 6 weeks PTO & 11 Holidays
Part-time | 30 hours p/w | Benefit Eligible including 6 weeks PTO & 11 Holidays
Annual Salary: $62,400.00 – $70,000.00
Requirements:PM22
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0 Technical Support Supervisor jobs found in Newark, NJ area