Technical Support Supervisor jobs in Omaha, NE
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Airport Customer Service Supervisor
- GAT Airline Ground Support
-
Omaha, NE
FULL_TIME
-
GAT is seeking dynamic individuals to join its team of aviation professionals.
Classification: Variable Hour, Non-Exempt
Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
- Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
- Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
- Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
- Responsible for equipment and ensuring its safe and efficient operating status;
- Confer with other supervisors and managers to coordinate activities with other departments;
- Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
- Ability to comply with attendance/tardiness standards.
- Able to perform under pressure and within fixed time constraints
- Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
- Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
- Ensure crews are being briefed before flights on positions to take and how flight will work
- Other duties as assigned
- Strong understanding of Airline Customer Service
- Experience in the Airport Ground Handling business.
- Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel
- Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
- A proven track record in supervising a business unit.
- Experience in operational planning and resource allocation.
- Working knowledge of GSE maintenance issues.
- Experience and understanding of commercial issues in aviation.
- Must have a High School diploma, GED
- Must be at least 18 years of age
- Capable of processing information in a timely manner
- Must have and maintain a Valid Driver's License
- Able to proficiently speak, read, and write in English
- Basic computer literacy
- Previous ramp or airline experience
- Must successfully complete all training requirements and maintain certifications throughout employment
- Must clear an FBI fingerprint background check
- Must successfully complete all required training
- Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
- Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
- Must be physically fit to perform the duties of the job
- Willing to work outside in all types of weather conditions with exposure to loud noises
- Specific Working Hours
- Must be able and flexible to work variable shifts, weekends, and holidays
- Specific shifts to be determined
- Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion. - 23 Days Ago
Airport Ramp Supervisor -UA
- GAT Airline Ground Support
-
Omaha, NE
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Full Time, Non-Exempt Job Summary The Ramp Supervisor will be leading, directing, and coordinating the ef...
- 24 Days Ago
Technical Support Representative
- TEKsystems
-
La Vista, NE
FULL_TIME
- I'm currently assisting a national financial institution in hiring 7 Hybrid Technical Support Representatives. These roles are direct placement opportunities and will service the organization in a hig...
- 17 Days Ago
Remote Technical Support
- 3450 Kyntech Services Lda.
-
Farragut, IA
FULL_TIME
- Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always...
- 1 Month Ago
Tier 1 Technical Support Representative (REMOTE NEBRASKA)
- Aureon
-
Omaha, NE
FULL_TIME
- Job Responsibilities: Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commit...
- 23 Days Ago
Direct Support Supervisor
- Crest Services
-
Harlan, IA
FULL_TIME
- Join Our Compassionate Team! Empower Lives and Make a Difference! About Us At Crest Services, we transcend the traditional workplace; we are a community of dedicated individuals committed to creating ...
- 30 Days Ago
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0 Technical Support Supervisor jobs found in Omaha, NE area
Data Warehouse Engineer
- Apex Systems
-
Omaha, NE
- 2020001 Data warehouse Engineer On-Site 100k-130k a years Data Warehouse and Data Governance Supervisor will, Set standa...
- 4/22/2024 12:00:00 AM
National Applications Specialist - Automation - Remote 80% Travel
- Danaher Corporation
-
Omaha, NE
- Danaher Corporation National Applications Specialist - Automation - Remote 80% Travel in Omaha , Nebraska Wondering what...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
- Department Of The Treasury
-
Omaha, NE
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Support Technician
- Dave & Buster's, Inc.
-
Omaha, NE
- Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serv...
- 4/21/2024 12:00:00 AM
Supervisory Internal Revenue Agent -MSP, Temp Prom NTE 1 year, MBE up to 3 years, MBMP 6 mo Roster
- Department Of The Treasury
-
Omaha, NE
- Duties WHAT IS THE TEGE Tax Exempt/Government Entities DIVISION? A description of the business units can be found at: ht...
- 4/21/2024 12:00:00 AM
Data Warehouse/Governance Supervisor
- Client Resources, Inc.
-
Omaha, NE
- Data Warehouse and Data Governance Supervisor will, Set standards for database operations, programming, query processes,...
- 4/19/2024 12:00:00 AM
Data Warehouse Engineer
- Apex Systems
-
Omaha, NE
- #2020001 Data warehouse Engineer On-Site 100k-130k a years Data Warehouse and Data Governance Supervisor will, Set stand...
- 4/19/2024 12:00:00 AM
Learning Technology Manager
- Scooter's Coffee
-
Omaha, NE
- LOCATION An office-first employee is an employee within the Greater Omaha Metropolitan Area whose default work location ...
- 4/19/2024 12:00:00 AM
About Omaha, Nebraska
Omaha (/ˈoʊməhɑː/ OH-mə-hah) is the largest city in the state of Nebraska and the county seat of Douglas County. Omaha is located in the Midwestern United States on the Missouri River, about 10 miles (15 km) north of the mouth of the Platte River. The nation's 40th-largest city, Omaha's 2018 estimated population was 466,061.
Omaha is the anchor of the eight-county, bi-state Omaha-Council Bluffs metropolitan area. The Omaha Metropolitan Area is the 59th largest in the United States, with an estimated population of 944,316 (2018). The Omaha-Council Bluffs-Fremont, NE-IA Combined Statistical Are...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$64,478 to $89,780
Omaha, Nebraska area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Technical Support Supervisor do?
Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020