Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
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As a Clinical Supervisor, you will provide hands on leadership, supervision, and support to our clinical staff. In this role you will act as a representative of Camelot when participating in interventions, court hearings, and school/community meetings. You will also review client charts to ensure quality service delivery and accurate treatment plans are in place, in addition to addressing complaints and resolving problems. This position offers the opportunity to provide direct counseling to an assigned caseload and leadership experience within the team. This opportunity requires on-call availability on a rotating schedule.
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Pathways has a variety of positions in various locations; please go to https://www.pathways.com/working-at-pathways
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Pathways @ http://www.pathways.com/mission-vision-and-values/
Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.
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