Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Greetings from Noralogic!!
Please find below job description & let me know if it matches with your job profile. Please share your updated resume copy along with your contact information at Amit@noralogic.com or 307-316-6670.
Job Title : Technical Support Analyst 4
Job Location: Chester, VA 23831 (Onsite Role)
Contract.
*Local Richmond, VA candidates due to 100% onsite work requirement
*candidate must work onsite daily in Chesterfield County (Richmond area)
*candidate must be able to lift and distribute hardware - this is a physical job
Onsite resource to support users in an enterprise environment, including helpdesk and system support activities.
Seeking staff augmentation resources to assist with deployment of computers using our automated systems for a specific computer refresh project. Diagnose various problems encountered during initial rollout. Completion of various other hardware/software requests as needed. Other tier 2 helpdesk duties as needed.
An ideal candidate will be able to install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers.
An ideal candidate will have advanced- level skill at supporting Microsoft Windows 10 and higher operating systems; advanced-level skill at supporting Office 365, a working knowledge of standard networking services such as DHCP, DNS, ACTIVE DIRECTORY, and print servers; understanding of basic security principles; ability to support users both on-site and remotely; ability to perform hardware upgrades (disk, memory, network, video, etc.); ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority; ability to complete assigned projects independently and within a team environment.
Candidate must pass VA CJIS level 4 training and background check. County will provide training links.
Regards,
Amit kumar.
Technical Recruiter Noralogic Inc.
109 E 17th St, Cheyenne WY 82001
1.307-316-6670 (Amit@noralogic.com) |www.noralogic.com
https://www.linkedin.com/in/amit-kumar-56a06a172/
USA: WY, MD, NJwww.noralogic.com
Mexico: Guadalajara, Monterrey
India: Noida UP
**WBE and MBE company**
** ISO 9001:2015**
**WY Top 50 Minority owned growing company**
Job Type: Contract
Salary: Up to $38.00 per hour
Expected hours: No more than 40 per week
Benefits:
Compensation package:
Experience level:
Schedule:
Experience:
Work Location: On the road
Clear All
0 Technical Support Supervisor jobs found in Petersburg, VA area