Technical Support Supervisor jobs in Philadelphia, PA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Technical Support Supervisor jobs

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SUPERVISOR OF CURRICULUM INSTRUCTION AND ASSESSMENT
  • Camden County Technical Schools
  • Sicklerville, NJ FULL_TIME
  • CAMDEN COUNTY TECHNICAL SCHOOLS

    POSITION DESCRIPTION

    TITLE: SUPERVISOR OF CURRICULUM INSTRUCTION AND ASSESSMENT
    GLOUCESTER TOWNSHIP AND PENNSAUKEN CAMPUSES

    QUALIFICATIONS:

    1. Valid New Jersey Supervisor Standard Certificate/Certificate of Eligibility.
    2. Teaching certificate for at least one of the subject areas assigned:
    Mathematics/Science, English Language Arts (ELA), Social Studies,
    World Language and CTE.
    3. At least five years instructional experience.
    4. Demonstrate ability to work effectively in the areas of curriculum and instruction,
    school administration and supervision of programs and staff.
    5. Strong leadership and communication skills.
    6. Successfully undergo a criminal history check and proof of U.S. citizenship
    or legal resident alien status.
    7. Meets the health qualifications required of all personnel.
    8. Meets NJ residency requirements or willingness to relocate to NJ within
    365 days of employment.
    9. Must follow the guidelines of the Camden County Technical Schools’ Nepotism
    Policy, File Code: 0142.1.

    Interviews are at the discretion of the superintendent and/or designee and based on qualifications for the position.

    THE BOARD OF EDUCATION DECLARES IT TO BE THE POLICY OF THIS DISTRICT TO PROVIDE AN EQUAL OPPORTUNITY FOR ALL APPLICANTS REGARDLESS OF AGE, COLOR, CREED, NATIONAL ORIGIN, RACE, RELIGION, SEX, MARITAL STATUS, DISABILITY, ANCESTRY, AFFECTIONAL OR SEXUAL ORIENTATION, FAMILIAL STATUS, LIABILITY FOR SERVICE IN THE ARMED FORCES OF THE UNITED STATES, OR NATIONALITY.

    POSITION GOALS: Supervise, manage and make recommendations for professional
    teaching practices ensuring alignment to state-wide proficiency
    assessments. Provide on-going support and assistance to
    academic and CTE teachers as part of the district's focus on overall
    improvement of student achievement. Keep district curriculum up to
    date. Represent department(s) concerning all matters relating to
    budgets for the department(s).

    REPORTS TO: Director of Teaching, Learning, and Assessment.

    PERFORMANCE
    RESPONSIBILITIES:

    Administration: Facilitation of Student Assessment & Date

    1. Coordinate year-long student benchmark and CTE testing.

    Leadership

    1. Attend regularly scheduled meetings with other subject area
    supervisors to plan and monitor programs and ensure
    continuous improvement efforts.

    2. Conduct and facilitate department and PLC meetings for the
    purpose of curriculum articulation and cross-curricular
    articulation.

    Program Monitoring

    1. Review on a weekly basis the lesson plans of subject area
    department personnel for correlation to the scope and
    sequence of testing standards in district curriculums and
    provide supportive feedback to assist with planning.

    Curriculum: Curriculum Content & Revision

    1. Keep all curriculum up-to-date and communicate needs for
    revising curriculum with assistance from the Director of
    Teaching, Learning, and Assessment.

    2. Facilitate curriculum writing/revision procedures and coordinate
    with teachers writing new curricula for each subject area.

    Curriculum Implementation

    1. Work with teachers and supervisors from other departments to
    develop and correlate curriculum, share best practices, and
    participate in planning district-wide, subject-specific training.

    2. Serve as a resource to subject-specific department teachers
    on the components and content of the statewide standards and
    any proficiency test in their assigned areas.

    3. Provide for the development, implementation, and analysis of
    strategies to assure that annual student state assessment
    achievement targets are met or exceeded.

    Staff Development: New Teachers

    1. Assist beginning teachers and substitutes with the
    development of student-centered strategies to assure
    achievement of district goals.

    Teachers in Need of Growth

    1. Provide assistance for identified teachers to address areas in
    need of improvement or growth.

    General Staff Development & Growth

    1. Model instructional techniques for teachers in a classroom and
    inservice settings.

    2. Provide training to teachers in cross-content areas focusing on
    tested subjects.

    Standardized Assessment Support

    1. Provide for the development, implementation, and analysis of
    strategies to assure that annual state assessment
    achievement targets are met or exceeded.

    2. Assist classroom teacher with the identification and
    implementation of techniques for measuring and assessing
    student progress on a regular and ongoing basis.

    Evaluation: 1. Formally and informally observe, evaluate, and give feedback
    to teachers within all departments.

    Finance: 1. Assist teachers in subjects assigned to you in preparing budget
    requests and requisitions.

    Other: 1. Serve as a standing member of both the district-wide and
    school-wide assessment, instruction, and improvement teams.

    2. Perform other duties as assigned by the Director of Teaching, Learning,
    and Assessment in collaboration with the principals.

    Approved: June 18, 2008
    Revised: February 16, 2011
    Revised: October 20, 2011
    Revised: June 21, 2023
  • 1 Month Ago
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Technical Supervisor
  • Penn Medicine
  • Philadelphia, PA FULL_TIME
  • Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medici...
  • 17 Days Ago
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OPERATIONS MANAGER – Ground Support Equipment (PHL)
  • Hall Technical Services PHL
  • Lester, PA FULL_TIME
  • OPERATIONS MANAGER – Ground Support Equipment (PHL) At Hall Technical Services LLC, we are successful because of our deep commitment to providing exceptional value, long term, to our customers. This c...
  • 1 Month Ago
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XU - Ramp Supervisor
  • GAT Airline Ground Support
  • Philadelphia, PA FULL_TIME
  • GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Full Time, Non-Exempt Job Summary The Ramp Supervisor will be leading, directing, and coordinating the ef...
  • 24 Days Ago
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Technical Support Technician
  • Rowan College of South Jersey
  • NJ 08080, NJ FULL_TIME
  • The Technical Support Technician is the first line of contact for technical support to all of Rowan College of South Jersey’s end users. The Technician tracks and reports technology issues, resolution...
  • 16 Days Ago
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Senior Technical Support Specialist
  • Quench USA
  • King of Prussia, PA FULL_TIME
  • About QuenchQuench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle again...
  • 17 Days Ago
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0 Technical Support Supervisor jobs found in Philadelphia, PA area

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Analyst (Lease Administration) Philadelphia, PA
  • NVE, Inc.
  • Philadelphia, PA
  • Company Description Want to join one of DC's fastest growing companies? NVE is seeking talented individuals who are dedi...
  • 4/25/2024 12:00:00 AM
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Network Administrator 2
  • Commonwealth Of Pennsylvania
  • Philadelphia, PA
  • Are you a forward-thinking information technology (IT) professional looking to take your IT career to the next level? Ca...
  • 4/24/2024 12:00:00 AM
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Senior Project Manager IT
  • WuXi AppTec Inc
  • Philadelphia, PA
  • Overview: WuXi Advanced Therapies is a leading global cell and gene therapy contract, testing, development, and manufact...
  • 4/23/2024 12:00:00 AM
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M365 Migration & Configuration, Manager
  • Pwc
  • Philadelphia, PA
  • Specialty/Competency:Product InnovationIndustry/Sector:Not ApplicableTime Type:Full timeTravel Requirements:Up to 80%A c...
  • 4/23/2024 12:00:00 AM
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E&C Business Intelligence Analyst Senior Manager
  • Pwc
  • Philadelphia, PA
  • Specialty/Competency:IFS - Risk & Quality (R&Q)Industry/Sector:Not ApplicableTime Type:Full timeTravel Requirements:Up t...
  • 4/23/2024 12:00:00 AM
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Field Application Specialist - HammerHead
  • The Toro Company
  • Philadelphia, PA
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/23/2024 12:00:00 AM
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IT SERVICE DESK II
  • United States Cold Storage
  • Camden, NJ
  • Job Title: IT Service Desk Level 2 Who We Are: USCS is driven to advance, innovate and serve companies seeking the best ...
  • 4/22/2024 12:00:00 AM
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CODER PRN
  • Cooper University Health Care
  • Camden, NJ
  • About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. O...
  • 4/22/2024 12:00:00 AM
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About Philadelphia, Pennsylvania

Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$71,597 to $99,692
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago
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What does a Technical Support Supervisor do?

Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020