Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Accounts Receivable Supervisor
Pete Lien & Sons, Inc. is seeking a customer-oriented accounting professional to join our accounting team as an Accounts Receivable Supervisor. Successful candidate must be a team player and possess experience with all aspects of accounting including financial statements, general ledger, accounts receivable & accounts payable.
The Accounts Receivable Supervisor is responsible for supervising the process of customer account payments, invoices and follow-up inquiries regarding payments for the company. The Supervisor follows up on outstanding payments, resolves payment variances, and ensures timely reimbursement. He/she also serves as a leader in the accounting department and ensures the accuracy & timeliness of accounting records including keeping records of all correspondence regarding payment collection.
Pete Lien & Sons offers competitive compensation & excellent benefits including health, dental & life insurance starting on Day 1 and a 401(k) plan at 90-days.
Interested applicants should apply on-line at: www.petelien.com.
2900 W. Chicago
Rapid City, SD 57702
EOE/Females/Minorities/Disabilities/Veterans
Job Type: Full-time
Pay: $60,000.00 - $85,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Work Location: In person
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