Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Bargaining Unit: EA
Rate of Pay: $33.83/hour DOE
Summary
The Tahoe Forest Hospital District Level 1 Technical Support Specialist is a customer-focused professional who provides essential technical assistance to end-users within our organization. In addition to the baseline responsibilities, this role collaborates closely with the Extended IT Team and actively contributes to the development and optimization of the technical ecosystem. Below is an outline of potential expanded duties:
This role bridges the gap between technology and end-users, ensuring a smooth and efficient digital experience for everyone. Candidate will be located in Truckee California and travelling to peripheral facilities as needed (Truckee, Tahoe City, Incline Village...etc.)
Essential Duties and Responsibilities
User Hardware Support:
Workflow Optimization with Clinical and Operational Teams:
End-User Training and Documentation:
Customer-Centric Approach:
Technical Infrastructure Development:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
No supervisory responsibilities.
Minimum Education/Experience
Certificate of completion from college or vocational school Information Technology or 1-2 years relevant experience
Required Licenses/Certifications
Valid Driver's License in good standing
Other Experience/Qualifications
0 Technical Support Supervisor jobs found in Reno, NV area