Technical Support Supervisor jobs in Richland, WA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Fire Operations Oversight Support
  • Edgewater Technical Associates
  • Richland, WA FULL_TIME
  • Edgewater is seeking qualified candidates for a Fire Operations Oversight Support opportunity for our customer in Richland, WA to support the Hanford Site.

    Security, Emergency Services, and Information Management Division
    Title: Fire Operations Oversight Support

    Work Location: Work shall be conducted at the Department of Energy government offices, The Hanford Site, and Richland, WA.

    SCOPE OF WORK
    The Department of Energy (DOE) Hanford Site requires general support services for the Security, Emergency Services, and Information Management (SEI) Division. The SEI division requests one (1) full-time equivalent (FTE) general support contractor (1920 labor hours) to provide support in the following areas:
    • Assist with oversight of the Hanford Fire Department to ensure compliance with program requirements.
    • Apply practical knowledge of National Fire Protection Association standards, policies, and traditional work practices to the evaluation of contractor performance of fire protection and emergency services.
    • Help establish strategies and procedures for ensuring contractor implementation of plans for fire protection and emergency services activities, accounting for potential toxic and hazardous materials.
    • Perform validation of contractor recommendations concerning equipment needs, staffing levels, and budgetary requirements.
    • Review and conduct performance testing of fire protection capabilities, confined space rescue, and Emergency Medical Service (EMS) programs.
    • Ensure compliance of required training programs for department personnel, including the use of firefighting equipment, firefighting techniques, rescue work, first aid, and paramedical activities.
    • Assist in developing exercises, performance tests, and surveillances to validate capabilities.
    • Is familiar with lessons learned generated by federal oversight and internal contractor processes and provides oversight to ensure they are incorporated into plans and operating procedures.
    • Provide input and advice in developing, negotiating, and managing memoranda of agreement and memoranda of understanding for Mutual Aid with surrounding local, state, and federal agencies.
    • Assist DOE Fire Protection Engineers with oversight of the implementation of the site contractor Fire Protection Programs.
    • Assist with oversight of the site service contractors’ responsibilities for fire system maintenance including evaluation of key performance indicators, identification of trends, and evaluation of process compliance.
    • Assist with administrative, budget, invoice, and contract deliverable processing.
    • Support the respective Federal staff in preparing for program and project reviews and/or other draft presentations to RL Management, Headquarters (HQ) Management, and external parties.
    • Assist with reviews of invoices and other contractor submittals.
    • Assist with baseline reviews, HQ Peer Reviews, and other reviews. Provide recommendations and assessments of technical and non- technical program issues
    • Assist with evaluation and review of statements of work and work scope/strategy for appropriateness and accuracy.
    • Assist with integrated budget request and lifecycle planning.
    • Assist in review and analysis of Independent Government Estimates.
    • Assist with analysis from ICAS to document contractor performance and maintain operational awareness.
    • Assist with the Annual review of Memoranda of Understanding/Agreement
    • Provide identification of changes in conditions or requirements that need to be addressed; completeness; compliance with statutes, regulations, Department of Energy (or Richland Operations) directives and policy, and local procedures
    • Perform review of Hanford Fire Department compliance with DOE Order 420.1C (current change number) and referenced NFPA Standards
    • Perform review of firefighting apparatus acquisition specifications and requirements for effective and efficient accomplishment of department firefighting needs, as required
    • Perform review of fire detection and suppression systems installation and maintenance for needs, compliance with requirements, efficiency, effectiveness, and the interests of the government, as required
    • Perform review of proposed fire operations projects, such as fire stations, for needs, compliance with requirements, efficiency, effectiveness, and the interests of the government, as required
    • Assist with analysis of the production and maintenance of all required program and project documentation.
    • Assist with Baseline Needs Assessment – Expectation: Understanding and evaluation of contractor’s production of the Baseline Needs Assessment, and compliance or approved deviation from the BNA
    • Assist with Issue Management Process – Expectation: documents the process whereby internal and external elements with the potential to impact fire protection operations are identified, documented and dispositioned (accepted or mitigated)
    • Perform review and recommend approval or disapproval of contract deliverables based on compliance with contract requirements.

    Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The Contractor shall ensure that duties are performed in a competent and professional manner. The Contractor employee shall submit a weekly report to the technical monitor addressing work accomplished, and deliverable progress.

    MINIMUM QUALIFICATIONS REQUIRED
    • Contractor personnel shall possess the following minimum qualifications:
    • Bachelor’s Degree in Fire Science or related technical field
    • 10 Years experience
    • Knowledgeable of technical rescue, including high angle and confined space
    • Firefighter 1&2 (Pre-Service or In-Service)
    • HazMat Fire Operations
    • Knowledge of Hanford facilities, land, and hazards
    • Identification of any conflicts, potential conflicts, or perceived conflicts of interest with any Hanford Site contractors
    • Fully vaccinated against COVID, a granted exception to vaccination for COVID, or able to meet entry and testing requirements for entrance and work in federal buildings
    • U.S. Citizenship

    PREFERRED EXPERIENCE
    • Knowledgeable of structural, wildland, and hazardous material firefighting techniques
    • Knowledgeable of Hazardous Materials incident response requirements, tactics, techniques, and procedures
    • Knowledge of National Incident Management System, including Incident Command System practice and use in firefighting
    • Expertise related to Firefighting Personal Protective Equipment
    • Expertise related to Emergency Medical Technician and/or Paramedic qualifications and performance standards
    • Excellent verbal and written communications skills

    LOCATION

    Compensation
    Salary is commensurate with education and experience and may range between $120,000 to $160,000 annually
    Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

    If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

    Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

    WORKING WITH EDGEWATER
    Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

    Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

    EQUAL OPPORTUNITY EMPLOYER
    Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

    View all Edgewater opportunities at www.edgewatertech.net/careers
  • 3 Days Ago

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Deskside Support Technician
  • Edgewater Technical Associates
  • Richland, WA FULL_TIME
  • Edgewater is seeking qualified candidates for a Deskside Support Technician opportunity for our customer in Richland, WA to support the Waste Treatment Plant at the Hanford Site. Position Title: Info ...
  • 1 Month Ago

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Administrative Support Specialist
  • Edgewater Technical Associates
  • Richland, WA FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for an Administrative Support Specialist opportunity in Richland, WA to support Hanford Mission Integration Solutions (HMIS) in support o...
  • 19 Days Ago

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Performance Assurance Support
  • Edgewater Technical Associates
  • Richland, WA FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for Performance Assurance Support opportunity in Richland, WA to support the Hanford site. US Citizenship Required SUMMARY Perform qualit...
  • 25 Days Ago

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Waste Project & Operations Records Management Support Services
  • Edgewater Technical Associates
  • Remote in Richland, WA FULL_TIME
  • Edgewater is seeking qualified candidates for a Waste Project & Operations Records Management Support Services opportunity for our customer in Richland, WA to support the Hanford Site Central Plateau ...
  • 15 Days Ago

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EEOICPA Technical Support Specialist
  • ProSidian Consulting, LLC
  • Richland, WA FULL_TIME
  • Company DescriptionProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challengi...
  • 1 Day Ago

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0 Technical Support Supervisor jobs found in Richland, WA area

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Project Manager (7621)
  • ACS Professional Staffing
  • Richland, WA
  • Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. This Project Manager II ...
  • 4/18/2024 12:00:00 AM

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Cyber Security Analyst IV - Cyber Security Technical Group Lead 03269 NWSOL
  • North Wind Group
  • Richland, WA
  • Location: Richland, Washington Title: Cyber Security Analyst IV - Cyber Security Technical Group Lead Schedule (FT/PT): ...
  • 4/18/2024 12:00:00 AM

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Technical Specialist, Conduct of Operations Coach
  • Amentum
  • Richland, WA
  • Title Technical Specialist, Conduct of Operations Coach Position Number 38819 Company WA River Protection Solutions City...
  • 4/18/2024 12:00:00 AM

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Oversight Project Manager Principal/Senior/Project Manager - Nuclear Projects
  • Energy Northwest
  • Richland, WA
  • It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and...
  • 4/18/2024 12:00:00 AM

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HLW Senior Industrial Hygienist
  • Bechtel Corporation
  • Richland, WA
  • # Requisition ID: _275680_ + **Relocation Authorized:** **National - Family** + **Grade:** **26-27** + **Position to be ...
  • 4/18/2024 12:00:00 AM

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Weekend Logistics/Subcontracts Supervisor
  • Amentum
  • Richland, WA
  • The Weekend Logistics/Subcontracts Supervisor (Thursday Sunday) is responsible for the chemical deliveries and associate...
  • 4/18/2024 12:00:00 AM

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Senior Project Manager (7283)
  • ACS Professional Staffing
  • Richland, WA
  • Overview: ACS Professional Staffing is looking for an employee to work on-site with our client. The Senior Project Manag...
  • 4/17/2024 12:00:00 AM

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Laborer - Tri-Cities
  • Tapani, Inc.
  • Richland, WA
  • ** Tapani Inc.** ** Laborer - Tri-Cities** Richland, WA 99354 * Communicate with Foreman to understand the plan for the ...
  • 4/14/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$71,461 to $99,503
Richland, Washington area prices
were up 2.9% from a year ago

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