Technical Support Supervisor jobs in Rochester, NY

OptiPro is looking for a Technical Support Technician to join the team, we specialize in implementing CAD/CAM Software, and related services. We are privileged to represent the world’s #1 CAM software, Mastercam. As we continue to grow our Mastercam team, we are currently looking for a Technical Support Specialist in our Western NY office. Full details below.

Mastercam Technical Support Specialist

This position is for a Technical Specialist/In for our high-tech Mastercam CAD/CAM product line. This position requires some travel to customers, mostly Western & Upstate NY, occasional overnight but not typical. OptiPro will provide the new hire with full training to become an expert in the Mastercam product line; however, the ideal candidate would have at least 3 years experience programming CNC equipment with CAD/CAM Software.

First 12 Months Responsibilities:

• Provide professional and customer service-oriented hotline support
• Teaching all levels of Mastercam training in our fully equipped classroom.

· Provide installation, implementation and advisory programming services

• Technical Product presentations of Mastercam and associated 3rd party products

in-facility, at prospect sites, trade shows and seminars

JOB ADVANTAGES

The job offers the employee:

• Opportunity and training to become an Expert in Mastercam
• Diverse job responsibilities (Programming, Training, Support, Consulting, Demonstrations)
• Job satisfaction assisting customers solve programming issues and optimize their usage of the Mastercam technology.
• Experience with a diverse customer base and industry applications.

JOB REQUIREMENTS

The ideal candidate would have the following:

• Mastercam CAD/CAM or comparable programming software experience
• CNC machine tool programming experience
• Must be able to handle troubleshooting technical problems in all Mastercam products.
• Technical/engineering background preferred

· Strong interpersonal and professional communication skills

• Strong presentation skills and professional appearance
• Strong organizational skills
• Valid driver license
• Microsoft Office proficiency
• Willingness to work a flexible schedule when needed
• Attention to detail
• Ability to work in a fast paced and dynamic work environment
• A self-starter, who needs minimal supervision
• Proficient in verbal and written English

COMPENSATION & BENEFITS:
Base/Bonus commensurate with experience, comprehensive health coverage, retirement benefit program, holidays, paid time-off.

Job Type: Full-time – in office at 6368 Dean Parkway Ontario NY 14519

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person