Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Support Technician
The Support Technician will be involved in the installation, modification, support and monitoring of clients’ networks and computer systems. Exceptional analytical skills are required to troubleshoot issues and deliver secure, creative, value-driven solutions.
Senior IT Support Technician Job Duties:
IT Support Technician Skills and Qualifications:
We are looking for someone that has 2 years’ experience. This will be the perfect time for the right candidate to get in on the ground floor of a fast-growing company. You will get to work with many different types of networks and your knowledge of different technologies will thrive when working at an MSP like Computers Nationwide. www.ComputersNationwide.com. Please email us your resume and cover letter if you are interested.
Salary commensurate with experience.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
Schedule:
Education:
Work Location: Multiple locations
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0 Technical Support Supervisor jobs found in Rockford, IL area