Technical Support Supervisor jobs in Saginaw, MI
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Technical Support
- 360 IT Professionals
-
Grayling, MI
FULL_TIME
- Company Description360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.Job DescriptionJob Description: •Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.•Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization.Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security certification is required with background that will permit security clearance acceptance. Network , A , CCNA a plus.Experience with Polycom and Tandberg video and audio conferencing equipmentCandidates must have active Security certificationCandidates must have ability to work autonomously - independent of direct supervisionCandidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.Additional InformationThanks and Regards, Vikas Kumarvikas.kumar(@)360itpro.com
- 1 Month Ago
Technical Support
- vTech Solution
-
Grayling, MI
FULL_TIME
- Company DescriptionvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions wil...
- 1 Month Ago
Helpdesk - Technical Support Technician
- Kokosing Industrial
-
Sault Sainte Marie, MI
FULL_TIME
- Position Summary: Technical Support Technicians are responsible for providing technical assistance with computer hardware and software to Kokosing team members.They are also responsible for processing...
- 22 Days Ago
IT Technical Support
- Graff Financial LLC
-
Davison, MI
PART_TIME,FULL_TIME
- Job Summary We are looking for a qualified IT Technician that will install and maintain computer systems, networks aiming for the highest functionality and security. The ideal candidate will also have...
- 1 Month Ago
Technical Support (Audio/Video)
- 360 IT Professionals
-
Grayling, MI
FULL_TIME
- Company Description360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing ...
- 1 Month Ago
Support Supervisor
- Clean Team
-
Bay, MI
FULL_TIME
- At Clean Team we take great pride in our work and strive to meet and exceed our clients' expectations. To get there, it takes outstanding, driven and organized leaders to manager our accounts and coor...
- 10 Days Ago
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0 Technical Support Supervisor jobs found in Saginaw, MI area
Supervisory Legal Admin Specialist (Estate & Gift Tax) 12 month register Direct Hire Amended
- Department Of The Treasury
-
Saginaw, MI
- Duties WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION? A description of the business units can be found at: htt...
- 4/26/2024 12:00:00 AM
Surgical Technologist First Assistant or Certified Surgical Tech
- McLaren Health Care
-
Bay City, MI
- $10,000 sign on bonus! Job- Surgical Tech First Assist or Certified Surgical Tech Hours- 80 (full time) Schedule- VST 5:...
- 4/25/2024 12:00:00 AM
Civil Structural Engineer IV
- CDI Engineering Services
-
Midland, MI
- Overview: Together We Make Life Better. Our quality engineering, sustainable solutions and safety record inspire everyth...
- 4/25/2024 12:00:00 AM
Electrical Engineer V
- CDI Engineering Services
-
Midland, MI
- Overview: Together We Make Life Better. Our quality engineering, sustainable solutions and safety record inspire everyth...
- 4/25/2024 12:00:00 AM
Accounting Manager (Partial Remote Position) @ the H Hotel
- Wyndham Hotel Group
-
Midland, MI
- Location: Midland, MI, US Dolce is now seeking a Accounting Manager (Partial Remote Position) @ the H Hotel to join our ...
- 4/25/2024 12:00:00 AM
Field Application Specialist - HammerHead
- The Toro Company
-
Saginaw, MI
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/24/2024 12:00:00 AM
Field Application Specialist - HammerHead
- The Toro Company
-
Flint, MI
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/23/2024 12:00:00 AM
Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
- Department Of The Treasury
-
Saginaw, MI
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
About Saginaw, Michigan
Saginaw (/ˈsæɡɪnɔː/) is a city in the U.S. state of Michigan and the seat of Saginaw County. The city of Saginaw and Saginaw County are both located in the area known as Mid-Michigan or Central Michigan. The city of Saginaw is located adjacent to Saginaw Charter Township and is considered part of the Tri-City area, along with neighboring Bay City and Midland. The Saginaw County MSA had a population of 196,542 in 2013. The city is also the largest municipality within the Saginaw, Midland, and Bay City Metropolitan Area.
The city of Saginaw was a thriving lumber town in the 19th century and an i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,528 to $88,458
Saginaw, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Technical Support Supervisor do?
Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020