Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Who We Are
AVTS is a full-service audio-visual production company providing professional labor support to our industry partners. Our philosophy is to put our relationships at the forefront. That includes our client and professional labor support.
AVTS maintains a growing pool of labor support professionals. Our professionals undergo training in safety, client relations, professionalism, and exposure to the latest technology. With constant room for advancement.
https://www.avtechnicalsupport.com/
The Opportunity
We are looking for Independent Contractors that specialize in Audio Visual support. The contractor will set up and operate media equipment for live events. As an AV technician, you will be responsible for organizing and installing media equipment such as projectors, microphones, video monitors, sound boards and scenic. (Not a full-time position)
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0 Technical Support Supervisor jobs found in San Antonio, TX area