Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are seeking an IT Technical Support Specialist Intern to join our team! As a member of the Client Device Support (CDS) team, the intern provides limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.
Location: Onsite- St Luke's Hospital- Sioux City, Iowa
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.
Department and Technical Support
Under direction from IT Technical Support Specialists and/or their supervisors:
Customer Service
Business Support
Education:
High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field.
Experience:
Requires experience with personal computers
License(s)/Certification(s):
Valid driver’s license when driving any vehicle for work-related reasons
Knowledge/Skills/Abilities:
Basic knowledge of computer systems and software
Requires strong oral and written communications skills to effectively work
with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates
Must have basic telephone and typing skills
Ability to work as a team member, creating and maintaining effective working relationships
Ability to understand and apply guidelines, policies and procedures
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0 Technical Support Supervisor jobs found in Sioux City, IA area