Technical Support Supervisor jobs in Spring Hill, FL

CAPTA Grant Supervisor

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from three comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan. You can even earn three additional days per plan year!
• Bereavement Leave: We offer 3 paid days of bereavement leave annually to ease the burden during a family member's passing.
• Paid Holidays: Enjoy the 12 holidays without the worry of receiving a paycheck (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• 401k Plan with Matching: Secure your financial future with our 401k plan and employer matching.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Employee Assistance Program (EAP), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

CAPTA Grant Supervisor will be responsible for supervising day-to-day activities of staff, collect and analyze data and provide required reports. Supervisor will lead dissemination and sustainability activities, conduct surveys on parents and stakeholders, be responsible for monthly case file reviews and outreach activities. Work involves creating and implementing new and/or existing processes to enhance current services to children and families in the STEPS (Strengthening Ties and Empowering Parents) programs. Conduct regular reviews to ensure program is being provided according to policy and procedure and the community is given the highest level of service. Ensuring that project staff stay in compliance with all required procedures and contract requirements. Worker will assess and compile feedback on systemic barriers and facilitate discussion on overcoming the barriers with the goal of maintaining 100% compliance. Acts as primary liaison with contracted community organizations regarding the grant. Will be grant lead and will be responsible for all reporting and data collection. This position is responsible for providing training, guidance and management activities on all activities related to the STEPS program. CAPTA GRANT SUPERVISOR IS A GRANT FUNDED POSITION STARTING AT ONE YEAR WITH ABILITY TO BE THREE YEARS.

Essential Duties:

• Create and implement new service provisions to enhance and expand current services within STEPS program. 10%
• Coordinate, write and oversee action plan for CAPTA grant 10%
• Analyze family need for resources, education and financial assistance to support families to become connected and self-sufficient 5%
• Ensure staff and all stakeholders (funded & other) are trained in revised/enhanced program requirements and referral process updates as needed. 10%
• Supervise day to day activities and review work to ensure quality, confidentiality, and appropriateness for CAPTA staff-Family Partner, Healthcare Coordinator, and STEPS Family Advocates. 40%
• Work with Data Specialist by collecting needed data for evaluation and submitting as needed. 10%
• Lead Dissemination/Sustainability activities and participate in interviewing, hiring and evaluating staff. 5%
• Coordinate and facilitate meetings/workgroups between child welfare, substance abuse, mental health and other community partners 5%
• Conduct Surveys and complete quality reviews 5%
• Other Duties As needed

Minimum Qualifications:

Education: Bachelor’s degree from an accredited college or university.

Experience: Proven combination of education and experience which demonstrates the ability to lead, manage, enhance, and promote the assigned programs of the agency. Two years experience in child welfare or prevention programs preferred. Two years of responsible experience in monitoring and evaluating prevention programs may be substituted for direct child welfare work. Supervisory experience preferred.

Licensure, Certification, and/or Registration: Valid driver’s license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Act as a liaison between FSS and service providers, including healthcare organizations
• Coordinate work with other groups that may influence outcomes of the project
• Read and interpret documents such as contracts and data reports
• Adhere to detail.
• Communicate effectively with staff.
• Write reports and correspondence.
• Speak effectively before small and large groups.
• Calculate figures, amounts and percentages.
• Solve problems and deal with a variety of variables with a minimum of direction.
• Interpret a variety of instructions furnished in written or oral form.

Knowledge of:

• Familiar with the target populations.
• Substantial knowledge and understanding of the child welfare system.
• Relationship building with community partners
• New and existing community service and resources
• A working knowledge of computer applications including database software, Word, Excel, Power Point.

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Records check and must be insurable under the company’s automobile policy.
• Provide a copy of driver’s license
• Provide a copy of auto insurance.
• Provide proof of and maintain a minimum personal auto liability insurance level $100,000/$300,000 if deemed to be a driving risk.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Family Support Services team members follow 5 core values:

Partnership: At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.

Excellence: FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.

Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.

Compassion: We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.

Equity: Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This position is a one year grant funded position with the potential to extend to three years. Does that work for you?

Education:

• Bachelor's (Required)

Experience:

• Child Welfare: 2 years (Preferred)
• supervisory: 1 year (Preferred)
• monitoring and evaluating prevention programs: 2 years (Preferred)

Ability to Commute:

• Largo, FL 33771 (Required)

Work Location: Hybrid remote in Largo, FL 33771