Technical Support Supervisor jobs in Springfield, MA

CSO is looking for a Technology Navigator in Springfield. 

The Technology Navigator supports the Digital Equity program at Clinical & Support Options. Digital Equity aims to address disparities in access to devices, affordable internet and mobile service, digital literacy and tech support. The Technology Navigator partners with individuals and communities to connect them with the tools for vital functions like access to vaccines or healthcare appointments, employment opportunities, education and connection to natural and community supports.

Responsibilities

• Supports the distribution of technology, including smartphones, tablets, and Wi-fi to clients where needed.
• Provides one on one technical support to clients in the community to support telehealth access and technology goals.
• Teaches technology basics, including: how to power up devices, access the Internet, and navigate programs (Zoom, email, other common applications).
• Provides technology aids and reference materials.
• Conducts an inventory assessment of technology access and skills of clients.
• Conducts written assessments of client digital access and literacy in order to plan for and support their engagement with telehealth and technology-based care coordination.
• Collaborate with other service providers.
• Develop working knowledge of available benefit programs such as Affordable Connectivity Program. 
• Provide wellness resources, and make referrals and linkages to community supports.

Qualifications

A High School Diploma or GED required. An Associate's or Bachelor's degree is preferred. At least 1 year of experience in health care and/or social service, or in a service-user facing technology related field is preferred. Experience working with people with mental health conditions and/or intellectual/developmental disabilities is preferred. Working knowledge of computers, software (Zoom, Outlook, etc.), smart phones, and tablets. Excellent interpersonal, oral and written communication skills. Ability to work independently and follow through with tasks. Must possess valid driver's license and reliable transportation.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Benefits

We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA