Technical Support Supervisor jobs in Springfield, MO
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
- InSite Support Services & Insure Response
-
Nevada, MO
FULL_TIME
-
Love exploring technology, helping people and sharing your knowledge?
Then we're looking for you -- Join our NEVADA, MO Technical Support Team!
Under general supervision, in a 24/7 in-bound call center environment, TSR's will be the friendly voice and customer service experts to our telecommunications clients. They will diagnose and resolve technical hardware and software issues while guiding customers through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
We offer competitive wages (starting wage up to $12.00/hour, dependent on experience and skills) and benefits, including health insurance and 401(k) retirement with a company match! Shift differentials (additional compensation) are available for evening and weekend shifts. We also provide two weeks of paid, mandatory training.Check out a brief video regarding the position from our operations manager here https://youtu.be/EtXBCJHFruM
Applicants will be contacted either via phone or email upon further review.
Spanish bilinguals will receive priority consideration with an additional pay differential for skill.
Applications with "Wide Open" Scheduling Availability (7a-12a seven days a week) will also be given priority!
Please, no phone calls to check on the status of your application; Reply to your application receipt email for further information or updates - Thank You!
Visit www.insitesupport.com/careers for additional information
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SHARE WITH A FRIEND! - 16 Days Ago
- DIGITAL MONITORING PRODUCTS
-
Springfield, MO
FULL_TIME
- If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistanc...
- 6 Days Ago
- Jack Henry & Associates, Inc.
-
Monett, MO
FULL_TIME
- General information JobID 14048 Position Level Manager Team Implementation & Support Working Time Full-Time Position Type Regular Travel Requirements 5% Workplace Type Remote Equal Employment Opportun...
- 1 Month Ago
- Vyve Broadband
-
Springfield, MO
FULL_TIME
- This position is based in Skiatook, OKVyve Broadband is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors...
- 12 Days Ago
- Jack Henry & Associates, Inc.
-
Monett, MO
FULL_TIME
- General information JobID 14027 Position Level Individual Contributor Team Implementation & Support Working Time Full-Time Position Type Regular Travel Requirements 10% Workplace Type Remote Equal Emp...
- 28 Days Ago
- Jack Henry & Associates, Inc.
-
Monett, MO
FULL_TIME
- General information JobID 14295 Position Level Individual Contributor Team Implementation & Support Working Time Full-Time Position Type Regular Travel Requirements 2% Workplace Type Remote Preferred ...
- 29 Days Ago
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0 Technical Support Supervisor jobs found in Springfield, MO area
- Missouri State University
-
Springfield, MO
- Posting Details Position Information Position Title Administrative Specialist III (College of Education) Work Location S...
- 4/26/2024 12:00:00 AM
- Mérieux NutriSciences - North America
-
Springfield, MO
- Operations Manager - Chemistry Springfield Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission...
- 4/24/2024 12:00:00 AM
- The Toro Company
-
Springfield, MO
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/24/2024 12:00:00 AM
- KANAKUK MINISTRIES
-
Branson, MO
- Job Description Job Description Exemption status: Non-exempt Supervisor: Technology Services Manager Overview of Positio...
- 4/23/2024 12:00:00 AM
- Coxhealth
-
Springfield, MO
- SummaryBest in Class Work Environment 5x Modern Healthcare Best Places to workAmericas Greatest Workplaces 2023 Newsweek...
- 4/23/2024 12:00:00 AM
- Drury University
-
Springfield, MO
- Job Description Job Description Job Title: User Support Specialist Division: University Operations & Services Department...
- 4/22/2024 12:00:00 AM
- 3M
-
Springfield, MO
- Job Description: Continuous Improvement Specialist Collaborate with Innovative 3Mers Around the World Choosing where to ...
- 4/22/2024 12:00:00 AM
- Ozarks Technical Community College
-
Springfield, MO
- College Director of Communications Job no: 494366 Work type: Springfield Campus Location: Springfield, MO Categories: Co...
- 4/22/2024 12:00:00 AM
About Springfield, Missouri
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