Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Looking for a great entry level job with huge career potential? The In-Person Technical Support Representative position is a critical role for the Comcast team as you will be working directly with our customers as a residential technician.
If you have some customer service experience, that’s awesome – we will train you on the technical side. In fact, this is a great career opportunity with paid training and continued training leading to advancement and higher pay in the future.
Exceptional customer service is a must and the ability to work with the Comcast customers in a professional and experienced manner. This person will use sound judgement and decision making, troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
0 Technical Support Supervisor jobs found in Troy, NY area