Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Support Engineer Position Description
Division/Department: Service Division/ Managed Services
Location: Corporate Wide
Direct Supervisor: VP, Operations
Type of Position: ☒Full Time ☐Part Time ☐Contractor ☐Intern
Hours: 40 / week ☐Exempt ☒Nonexempt
Description
At Lanspeed, we have the opportunity to work with the coolest technology and the best people. We’ve been voted one of the best places to work on the Central Coast because of our people and our culture.
We are looking for a Support Engineer to help serve our Lanspeed CONNECT clients, our fastest growing line of business. You will help support 40 businesses that operate on a variety of different systems, including Azure, Windows, Datto, Sophos, Cisco, MAC and Aruba solutions.
Our engineering team consists of dynamic individuals who are both humble and hungry to learn. We build strong relationships with our clients by treating them with respect and having integrity.
This is where you come in. The Support Engineer truly serves our client base by providing awesome enterprise-level support on the front line of our support team via service tickets, email communication, over the phone and in person. Our clients will look to you as an expert they can trust. You will have tremendous opportunity to expand your skills and knowledge in new areas and technologies.
Other than participating in our weekly on-call rotation and providing rare after-hours support, you won’t be expected to work overtime. We believe that to enjoy our work, we need to work hard and then disconnect to recharge. Does the sound of this excite you so far? If so, please continue reading.
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0 Technical Support Supervisor jobs found in Ventura, CA area