Technical Support Supervisor jobs in Washington, DC

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

T
Mechanic Technical Support Supervisor
  • Transdev
  • Herndon, VA FULL_TIME
  • Technical Support Specialist Job Description

     

    OVERVIEW:

    The Technical Support Supervisor accountability entails the oversight of inspection, disassembly, repair, assembly, troubleshooting and/or installation of bus engines, transmissions, propulsion systems, large and small electric/pneumatic/hydraulic components, chassis and vehicle body repairs for the bus fleet. The incumbent initiates, oversees and completes repairs, surveys, reports and maintenance data collection forms. The essential duties listed are not intended to limit specific duties and responsibilities of any position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision

     DUTIES:

    1. Supports Technicians with complex technical issues
    2. Diagnose mechanical failures and root cause
    3. Oversite and support of Preventive Maintenance Programs
    4. Analyzes technical data and root causes of failures
    5. Determines maintenance personnel training needs and coordinates with Trainers
    6. Reviews all road call repair work orders for proper root cause analysis and proper diagnosis
    7. Supports transition into ZEB’s with strong electronics and high voltage experience
    8. Provide support to Apprenticeship program
    9. Ensure diagnostic tools and equipment are updated, calibrated, and licensed
    10. Identifies tools and equipment needs
    11. Researches and stays abreast of new technology, service
    12. Makes recommendations for Service Bulletins and SOP’s
    13. Develops reliability campaigns, oversees implementation and quality of campaigns
    14. Identify warrantable failures and trends
    15. Other duties as

     REQUIREMENTS:

    • High school diploma or Degree preferred.
    • Must have a minimum of 2 years quality inspector
    • Experience with quality control techniques such as Six
    • Experience with measuring devices such as meters, gauges, computers, calipers, and other measuring instruments.
    • Basic math skills, analytic skills, documentation and reporting
    • Considerable knowledge of and ability to use personnel computers and related software (Microsoft Word, Excel, etc.).
    • Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
    • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
    • Excellent communication skills both written and
    • Proven attention to detail and organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.
    • Knowledge of machines and tools, including their designs, uses, repair, and
    • Knowledge of computer systems, technology, software, applications, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Knowledge of electrical and electronic principles and practices, including power supplies, relays, time and frequency standards, digital logic, integrated circuits, and programmable motor/logic controllers.

     PHYSICAL DEMANDS:

    The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions.

    • 50% of work is accomplished in doors and in air conditioned or well-ventilated
    • 50% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
    • Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye- hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
    • Exposure to heavy traffic areas while performing the duties of the
    • Exposure to considerable amounts of dust, vehicle fumes and
    • Must be able to travel for company training, meeting or support

    About Transdev: 

    Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. 

    For more information please visit our website at www.transdevna.jobs 

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 

    Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment 

  • 3 Days Ago

D
Senior Technical Manager- DoD Clearance
  • D&G Support Services, LLC
  • Fort Belvoir, VA FULL_TIME
  • Senior Technical Manager- DoD Cleared Position Job ID# 405 Job Description Summary: The Senior Technical Manager will support the Defense Logistics Agency R&D Applied Research & Testing Emergency Tech...
  • 11 Days Ago

D
Technical Support
  • Delaware Nation Industries
  • Washington, DC OTHER
  • Overview This is a non-personal services contract to provide Administrative, Analyst and Advisor Services that shall support the Bureau of European and Eurasian Affairs. The United States Government s...
  • 23 Days Ago

V
TECHNICAL SUPPORT
  • Veterans Sourcing Group
  • Lusby, MD CONTRACTOR,FULL_TIME
  • TECHNICAL SUPPORT Pay Rate: $23.50 Per Hour W2 Location: Lusby, MD - Onsite 6 months contract Job Description: Reviews, analyzes, and evaluates information technology systems operations. May require a...
  • 2 Days Ago

J
Technical supervisor
  • Johns Hopkins Applied Physics Laboratory (APL)
  • Laurel, MD FULL_TIME
  • Description Do you love to apply complex scientific concepts to real world applications? Are you searching for meaningful work in applied spectroscopy? Are you passionate about helping staff meet thei...
  • 19 Days Ago

P
Identity Management – Operations Support
  • Parsons Technical Services, Inc.
  • Springfield, VA FULL_TIME
  • In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career worki...
  • 20 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Technical Support Supervisor jobs found in Washington, DC area

J
System Administrator - Electronic / Integrated Security Systems - (Job number: 730)
  • Johnson Controls International
  • Washington, DC
  • We are seeking a Security System Administrator / Site Lead to join our federal team supporting the Department of Justice...
  • 3/29/2024 12:00:00 AM

A
Senior Systems Engineer
  • Architecture Technology Corporation
  • Washington, DC
  • Senior Systems Engineer Washington DC Architecture Technology Corporation (ATCorp), an award winning workplace, has an o...
  • 3/28/2024 12:00:00 AM

D
Network Engineer
  • DC Water
  • Washington, DC
  • SUMMARY: The Network Engineer will be responsible for analyzing, designing, installing, configuring, maintaining, and re...
  • 3/28/2024 12:00:00 AM

O
IT Program Manager (Service Delivery)
  • Office of Justice Programs
  • Washington, DC
  • Summary This position is located in the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office of Ad...
  • 3/27/2024 12:00:00 AM

C
Principal Associate, Ontologist and Data Modeling
  • Capital One
  • Washington, DC
  • 11 West 19th Street (22008), United States of America, New York, New York Principal Associate, Ontologist and Data Model...
  • 3/25/2024 12:00:00 AM

P
Senior Business Intelligence Manager
  • Public Company Accounting Oversight Board
  • Washington, DC
  • Join us and make a difference in global investor protection. Who We Are The Public Company Accounting Oversight Board (P...
  • 3/24/2024 12:00:00 AM

E
IT SPECIALIST (INFOSEC) (CUSTSPT) Direct Hire - Open Continuous
  • Export-Import Bank of the United States
  • Washington, DC
  • Summary Announcement may be used to fill similar positions within 90 days of the closing date. This announcement will be...
  • 3/24/2024 12:00:00 AM

V
Telecommunications Technician 3 - Lead Technician/Supervisor
  • VTG
  • Washington, DC
  • Overview: VTG is seeking Telecommunications Technician 3 - Lead Technician/Supervisor located in Washington, D.C. Respon...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$75,275 to $104,817
Washington, District of Columbia area prices
were up 1.3% from a year ago

Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020