Technical Trainer jobs in Columbia, SC

Company Overview

Allied Air Enterprises is a division of Lennox International.  We bring together the collective strengths of seven comfort brands – Armstrong Air, AirEase, Concord, Ducane, Allied, Allied Commercial and Magic-Pak to give distributors and dealers the ultimate source for heating and cooling solutions.  From compact residential applications to large commercial projects, Allied Aire Enterprises redefines ease-of-business through breadth of product, resources, and competencies unparalleled in the market.

Job Description

PRIMARY FUNCTION:

The Technical Trainer will develop and deliver training courses for training customers or technical employees in the installation, maintenance, and repair of HVAC products. 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Develop and present quality curriculum within corporate style guide and quality controls across multiple platforms such as PowerPoint, video, hands-on in person, and virtual reality.
• Understand technical documentation such as manuals i.e., owner, installation, diagnostic and flat rate in addition to service and training bulletins.
• Work with internal departments and team members to fabricate a training lab.
• Onboard new technical trainers and distributors.
• Train staff on product updates as needed.
• Prepare training facility and lab prior to training classes.
• Liaison between sales, product marketing, service department and training.
• Assist at educational and/or industry conferences.
• Potential to travel up to 50% during peak times.
• Perform other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Must have an associate degree; 4-year degree preferred.
• 8 years’ experience installing, servicing, and troubleshooting residential and commercial (up to 50 tons) HVAC equipment or a minimum of 5-years installing, servicing onsite troubleshooting commercial HVAC equipment or a minimum of 3-years as a technical trainer. HVAC experience a plus.

OTHER SPECIAL REQUIREMENTS:

• Ability to develop testing plans. Must have the ability to deal with shifting priorities and moving deadlines. Must be familiar with hand tools and test equipment and the technical aptitude to conduct basic start-up and troubleshooting. Occasionally lift up to 50 lbs.

COMPUTER SKILLS:

• Proficient with Microsoft Office products including, but not limited to, Word, Excel, and Outlook, and live webinars.

ORGANIZATIONAL RELATIONSHIPS

• Strong oral and written communication skills.

The Compensation range for this position is approximately $64k - $84k and will be based on the candidate’s qualification, experience, and education.

WHAT WE OFFER: 

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

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