Technical Trainer creates and conducts technical training programs. Determines training objectives. Being a Technical Trainer writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Additionally, Technical Trainer administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. The Technical Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
JOB SUMMARY
The Technical Trainer, Customer Service is responsible for providing the toolset, knowledge, and technologies to enable Customer Service specialists to deliver a world-class customer experience in support of Sun Country Airlines. The Technical Trainer position is responsible for supporting and integrating the overall SY brand and business strategy through employee learning development. Primary responsibilities are to facilitate training needs for new and existing employees through a variety of methods including classroom and virtual instruction, web conferencing, eLearning and on-the-job.
Job Description
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITY
None
QUALIFICATIONS AND EDUCATION REQUIREMENTS
PREFERRED SKILLS
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.)
ADDITIONAL NOTES
AAP/EEO STATEMENT
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Clear All
0 Technical Trainer jobs found in Minneapolis, MN area