Technical Trainer jobs in Minneapolis, MN

Technical Trainer creates and conducts technical training programs. Determines training objectives. Being a Technical Trainer writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Additionally, Technical Trainer administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. The Technical Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Technical Trainer Customer Service
  • Sun Country Airlines
  • Minneapolis, MN FULL_TIME
  • Description

    JOB SUMMARY

    The Technical Trainer, Customer Service is responsible for providing the toolset, knowledge, and technologies to enable Customer Service specialists to deliver a world-class customer experience in support of Sun Country Airlines. The Technical Trainer position is responsible for supporting and integrating the overall SY brand and business strategy through employee learning development. Primary responsibilities are to facilitate training needs for new and existing employees through a variety of methods including classroom and virtual instruction, web conferencing, eLearning and on-the-job.

    Job Description

    ESSENTIAL FUNCTIONS

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Deliver department training/learning support using adult learning techniques for various lines of business (e.g. Reservations, Reservations Support, Central Reservations Control (CRC), Groups Sales, Customer Care)
    • Streamline technical training through automation enhancements/LMS
    • Ensure the learning process is ongoing and relevant; support Customer Service with policy/functionality as identified by leaders and SME's
    • Develop and apply assessment tools to measure training effectiveness
    • Ensure all training curricula are taught in a standardized and consistent manner
    • Partner with Customer Service leadership in support of new specialist development
    • Collaborate with Sr. Technical Trainer for creation of training materials
    • Keep current on adult learning best practices and training methodology
    • Establish defined SY interdepartmental relationships through collaborative goals with teams such as marketing, pricing, sales, eCommerce
    • Contribute to the maintenance of the Knowledge Base system and departmental communication
    • Track and report on training outcomes
    • Provide feedback to program participants and management

    SUPERVISORY RESPONSIBILITY

    None

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    • College degree or minimum of 2 years experience in call center/customer service environment; or equivalent combination of education and experience.
    • Experience writing policy/procedure documents

    PREFERRED SKILLS

    • Open and approachable leadership style
    • Confident, articulate, and clear communication skills
    • Confident public speaker; clear presentation and facilitation skills
    • Motivational with a positive demeanor at all times
    • Strong planning and organizational skills
    • Analysis and problem-solving skills
    • Knowledge of adult instructional and learning theory and principles preferred
    • Knowledge of Sun Country programs, policies, procedures, and reservation systems preferred

    WORK ENVIRONMENT

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.)

    ADDITIONAL NOTES

    AAP/EEO STATEMENT

    It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

    OTHER DUTIES

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

    EOE of Minorities/Females/Vets/Disability

     

  • 22 Days Ago

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Technical Trainer Customer Service
  • Sun Country, Inc.
  • Minneapolis, MN FULL_TIME
  • JOB SUMMARY The Technical Trainer, Customer Service is responsible for providing the toolset, knowledge, and technologies to enable Customer Service specialists to deliver a world-class customer exper...
  • 24 Days Ago

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Technical Trainer Customer Service
  • Sun Country Airlines 2021
  • Minneapolis, MN FULL_TIME
  • JOB SUMMARY The Technical Trainer, Customer Service is responsible for providing the toolset, knowledge, and technologies to enable Customer Service specialists to deliver a world-class customer exper...
  • 24 Days Ago

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Technical Writer and Trainer
  • Datamyte
  • Minneapolis, MN TEMPORARY,CONTRACTOR
  • GENERAL PURPOSE The Technical Writer/Trainer is responsible for developing content and training internal employees and clients on our Company products. DUTIES AND ACCOUNTABILITIES Develop how-to instr...
  • Just Posted

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Technical Support Specialist (Internal Trainer)
  • Nuss Truck & Equipment
  • Roseville, MN FULL_TIME
  • The Technical Support Specialist (Internal Technician Trainer) represents Nuss Truck and Equipment dealership group promoting a high-quality product with a consistent and supportive environment for Nu...
  • Just Posted

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Trainer
  • Planet Fitness - Baseline Fitness
  • Columbia, MN OTHER
  • Job Details Job Location: Columbia Heights (CH) - Columbia Heights, MN Position Type: Full-Time/Part-Time Salary Range: Undisclosed Job Category: Customer Service DescriptionJob Summary The Trainer wi...
  • 21 Days Ago

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0 Technical Trainer jobs found in Minneapolis, MN area

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Soccer Trainer - Burnsville, MN
  • TOCA USA
  • Burnsville, MN
  • At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the t...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer
  • Ascend Learning
  • Minneapolis, MN
  • We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerf...
  • 3/27/2024 12:00:00 AM

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Franchise Development Consultant
  • Coverall North America
  • Minneapolis, MN
  • Job Description Job Description Coverall is one of the largest franchisors of commercial cleaning businesses in the worl...
  • 3/25/2024 12:00:00 AM

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Transmission Journeyman Senior Technical Instructor
  • Xcel Energy
  • Hugo, MN
  • Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to...
  • 3/25/2024 12:00:00 AM

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Cust Serv Rep Specialist
  • Genuine Parts Company
  • Eden Prairie, MN
  • Motion AI (Motion Automation Intelligence) a division of Motion is a one-stop-shop for custom solutions to the automatio...
  • 3/25/2024 12:00:00 AM

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Machine Tool Technics Instructor
  • Northwood Technical College
  • New Richmond, WI
  • Machine Tool Technics Instructor New Richmond Campus Full Time (1330 hours/year) Are you passionate about sharing your e...
  • 3/24/2024 12:00:00 AM

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Transmission Apprentice Senior Technical Instructor
  • Xcel Energy
  • Hugo, MN
  • Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to...
  • 3/24/2024 12:00:00 AM

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Sales/Use Tax Manager - Remote Eligible
  • Eide Bailly LLP
  • Minneapolis, MN
  • Overview: Who We Are Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 off...
  • 3/24/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Trainer jobs
$76,768 to $98,188
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

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