Technical Trainer jobs in Provo, UT

IT HELPDESK TECHNICIAN

Location: Orem, UT

Status: Part-time

Hours: Monday – Thursday, 3:00 p.m. – 9 p.m.

Pay / Hourly: $21.26

SUMMARY

The IT Helpdesk Technician provides technical support to internal employees. Primary objectives will be to answer incoming technology requests promptly, address first tier issues directly or escalate issues to appropriate team members, ensure a positive user experience, and maintain a high level of customer satisfaction.

BENEFITS

• A positive and collaborative work culture.
• MTECH tuition waiver is available after three months, to employees who work minimum of 15 hours a week.

IT HELPDESK TECHNICIAN - RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Respond to internal technology related helpdesk tickets, telephone calls, and emails in a professional manner.
• Provide IT technical assistance and troubleshooting for hardware, software, and network-related issues involving computers, mobile devices, printers, displays, projectors and A/V equipment.
• Collaborate with team members to escalate complex issues and facilitate their timely resolution.
• Install, configure, and update software applications and operating systems.
• Assist with user account management, including creating, modifying, and disabling accounts as needed.
• Assist with monitoring of network status and general network operations.

IT HELPDESK TECHNICIAN - QUALIFICATIONS / REQUIREMENTS

• Ability to follow written and verbal instructions.
• Strong knowledge of Microsoft Windows, MS-Office, Adobe and/or Google software suites.
• Familiarity with ticketing systems and remote support tools.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner.
• Proven customer service skills, with a focus on problem-solving and delivering a seamless support experience.
• Ability to prioritize tasks effectively and manage multiple requests simultaneously. Technical certifications such as CompTIA A , Microsoft Certified Professional (MCP), or similar are a plus.

To inquire about this position, email: humanresources@mtec.edu

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MTECH maintains the right to conduct a criminal history background check; employment is contingent upon background check results.

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NON-DISCRIMINATION STATEMENT

Mountainland Technical College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies:

Lynn Adams
MOUNTAINLAND TECHNICAL COLLEGE
Director of Diversity, Equity, and Inclusion
ladams@mtec.edu
(801) 753-4245

Inquiries may also be sent to: The Office for Civil Rights - Denver Office U.S. Department of Education in the Cesar E. Chavez Memorial Building located at 1244 Speer Boulevard, Suite 310, Denver, CO,80204-3582. They can be reached by phone: 303-844-5695 (TDD: 800-877-8339), by fax: 303-844-4303, or by email: OCR.Denver@ed.gov